Paul Ormsby Jr

• Hotel Closing May 2025
• Improved ITR scores by 19%
• Improved cleanliness scores by 14%
• Improved Guest Service scores by 12%
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Managed all outlets including bar, restaurant, meet/event spaces

• Improved Guest Service scores by 30%
• Improved cleanliness scores by 25%
• Improved overall revenue by 17%
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

• Responsible for daily operations of 2 AMEX luxury lounges
• Improve guest service scores from 55% to 85%
• Improve secret shopper scores from 64% to 90%
• Responsible for team of 50+ employees
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Moved location from 26th to 9th in revenue per sales world wide
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

• Managed daily operations to drive sales performance and improve customer satisfaction.
• Enhanced team productivity by training and mentoring new sales staff.
• Led cross-functional teams to streamline processes and improve service delivery.
• Resolved customer issues efficiently to maintain high levels of satisfaction.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Hotel Opening Management Team Member
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Developed partnerships with local businesses, expanding brand's presence and community involvement.

Hotel Opening Management Team Member

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Led cross-functional teams for successful completion of projects, resulting in increased productivity.
• Assisted in recruiting, hiring and training of team members.

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Created, prepared, and delivered reports to various departments.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Named Rock Star of the Month in Nov 2007 & Aug 2008

• Named Rock Star of the Year in Dec 2008
• Named supervisor of Quarter in Jan 2009, May 2009 & Jan 2010
• Named supervisor/Manager of the Year in Dec 2009
• Fostered strong relationships with VIP guests to encourage repeat visits.
• Oversaw lobby operations and concierge services.
• Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
• Enhanced guest satisfaction by leading team in delivering exceptional service.