Paula Elmer
Northern Arizona Healthcare Gastroenterology
360 Dine St
12
years of professional experience
Medical professional equipped with substantial experience in medical office management, including patient intake and scheduling. Proven ability to foster team collaboration and adapt to varying operational needs. Known for efficient multitasking and excellent patient interaction skills.
Experienced with managing front desk operations in medical setting, including patient scheduling and records management. Utilizes effective communication skills to ensure smooth patient flow and office operation. Knowledge of medical terminology and administrative procedures.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
Medical Office Receptionist
10 Months- Supported gastroenterology team with prior authorization requests for scheduled procedures, including colonoscopy, EGD, ERCP, and motility testing.
- Communicated with insurance carriers and IHS service units to obtain approval and submit referrals for patient care.
- Assisted with GI clinic scheduling, updated insurance collection, health history intake, outside medical records requests, front desk check-in, copay collection, and follow-up appointment scheduling.
Benefits Eligibility Specialist
4 Years 1 Month- As a Benefits Eligibility Specialist, I helped Arizona residents by helping them apply for Nutrition, Cash or Medical Assistance through the Arizona State government. The department I was employed with is with the Department of Economic Security, Division of Benefits and Medical Eligibility. My position was a Benefits Eligibility Specialist II. Breaking it down, my position basically determines whether to approve or deny Nutrition, Cash, and/or Medical assistance for Arizona clients whom apply in hopes to receive any assistance. The position is required to be tech savvy, and to be familiar with Microsoft/Google, to have great customer service, and to meet a goal of servicing 13 clients per day within a minimal time frame, also exceeding a Dollar Accuracy of 95% meaning the case would have had to be correct in order to release any benefits to the customer's case for them to use.
- Determined program eligibility by reviewing applications, income records, and supporting documentation.
- Verified client information against case files, systems, and third-party records for accuracy.
- Interviewed applicants to clarify circumstances and gather missing eligibility details.
- Maintained confidential case documentation and updated records according to policy requirements.
- Resolved complex case discrepancies by coordinating with internal teams and external agencies.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Bank Teller
4 Years 3 Months- In my role as a bank teller, I had helped local customers with any financial needs from withdrawing or depositing their funds into their checking or savings accounts. Also educating clients with what new promotions we had during certain time frames of the year, if they were interested, handing over the services to one of the available bankers. This role consisted of having great customer skills and building rapport and also building great relationships with the local customers.
Front Desk Agent
2 Years 5 Months- As a front desk agent, I helped customers check into and out of their booked rooms. I also worked night shifts which consisted of making sure the audit was finished for the current day and cleaning the lobby for the next day. Daily tasks were labeling, documenting and ensuring all current check outs were out and checked in the current check ins for the day.
Education
No Degree - Public Health
I attended Dine' College taking about 10 credits per semester. My degree path was going towards Public Health, however I did not return after the pandemic.
High School Degree
Skills
Delivered customer service support for 10+ years.
Collaborated effectively with coworkers.
Used Microsoft tools and Google Chrome for daily tasks.
Learned quickly through visual instruction and guided practice.
Prepared records accurately.
Supported front desk operations.
Followed HIPAA compliance requirements.
Managed patient check-in process.
Protected patient confidentiality.
Brought healthcare experience to daily work.
Built strong customer service background.
Handled office administration tasks.
Coordinated patient scheduling.
Completed electronic charting.
Maintained patient records.
Entered data accurately.
Verified insurance coverage.
Managed appointment calendars.
Scheduled patient visits.
Completed follow-up tasks.
Updated medical charting.
Supported patient relations.
Processed insurance billing procedures.
Set appointments.
Maintained scheduling accuracy.
Assisted with medical records management.
Tracked information in spreadsheets.
Entered data with accuracy.
Collected copayments.
Handled calls professionally.
Used medical software applications.
Supported clinical operations.
Managed patient reception duties.
Followed HIPAA guidelines.
Used Microsoft Office applications.
Completed patient registration.
Placed reminder calls.
Updated electronic medical records.
Used medical terminology.
Completed documentation.
Coordinated paperwork.
Used proper telephone etiquette.
Improved workflow efficiency.
Managed records.
Maintained records.
Confirmed referrals.
Supported account management.
Monitored inventory levels.
Prepared letters.
Used software proficiently.
Supported outpatient care.
Handled medical office administration.
Typed and filed documents.
Used point-of-sale systems.
Managed petty cash.
Processed records.
Verified insurance information.
Maintained typing speed.
Returned patient calls.
Updated patient databases.
Managed time well.
Worked well in teams.
Supported teamwork and collaboration.
Delivered strong customer service.
Solved problems effectively.
Paid close attention to detail.
Resolved issues effectively.
Managed multiple tasks.
Worked collaboratively.
Adapted well to change.
Stayed reliable.
Communicated clearly.
Used critical thinking.
Stayed organized.
Supported team collaboration.
Listened actively.
Communicated effectively.
Adjusted to changing needs.
Communicated clearly in speech and writing.
Managed organization and time effectively.
Timeline
Medical Office Receptionist
Northern Arizona Healthcare Gastroenterology
11.2025 - 09.2026Read More
Benefits Eligibility Specialist
Arizona Department of Economic Services
09.2021 - 10.2025Read More
Bank Teller
Wells Fargo
01.2017 - 04.2021Read More
Front Desk Agent
Moenkopi Legacy Inn & Suites
08.2014 - 01.2017Read More
Dine' College
No Degree from Public Health
Read More
Tuba City High School
High School Degree
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