Paula Hernandez
Phoenix
Summary
Dedicated food service professional with a proven track record in delivering exceptional customer experiences. Strong time management and teamwork abilities, ensuring smooth operations during peak hours and consistently meeting customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Peets coffee
Phoenix
04.2024 - Current
- Maintain the cleanliness and organization of workstations and customer areas.
- Operate cash register, processing transactions accurately and efficiently.
- Educate customers on menu items, promoting new products and seasonal offerings.
- Prepare and serve coffee, espresso drinks, blended coffees, and teas.
- Managing the morning rush of customers daily with efficient, levelheaded customer service.
Food Service Worker
Panera Bread
Phoenix
06.2023 - 04.2024
- Followed health regulations and company policies for food handling.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained professional demeanor during interactions with customers and co-workers.
- Prepared beverages such as coffee, tea, soda.
- Accurately organized take-out orders for customers.
Food Server
HonorHealth
Phoenix
07.2022 - 06.2023
- Collaborated with kitchen staff to ensure timely meal delivery.
- Addressed patients' inquiries and resolved issues promptly.
- Provided exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently and accurately.
Cashier
In-N-Out Burger
Phoenix
04.2022 - 07.2022
- Maintained cleanliness and organization of the service area and dining space.
- Assisted customers with menu selections and answered questions about items.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions and provided accurate change to customers.
Cook
The Buzz Eatery
Scottsdale
06.2021 - 06.2022
- Managed inventory by tracking supplies and placing orders as needed.
- Cleaned kitchen equipment, surfaces, utensils, and dishes.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Used standardized recipes and other instructions to prepare food.
Food Service Worker
Banner Behavioral Health Hospital
Scottsdale
10.2020 - 06.2021
- Assembled and served meals according to specific guest requirements.
- Monitored temperatures of prepared food and cold-storage areas.
- Collaborated with the team to deliver timely service of items.
- Operated cash register to process cash, check, and credit card transactions.
- Served meals to patients in a friendly and courteous manner.
Certified Grill Master
Red Lobster
Paradise Valley
05.2018 - 10.2020
- Ensured quality control by monitoring food temperature and presentation standards.
- Rotated stock regularly to maintain freshness and minimize waste.
- Performed daily maintenance checks on grills, fryers, and other kitchen equipment.
- Grilled a variety of meats using advanced grilling techniques and equipment.
Education
High School Diploma -
SunnySlope
Phoenix, AZ05-2020
Some College (No Degree) - Nursing
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Cleanliness
- Team player
- Bilingual ( fluent Spanish speaker)
- Attention to detail
- Time management
- Problem solving
Certification
BLS and CPR certified
Timeline
Barista
Peets coffee
04.2024 - Current
Food Service Worker
Panera Bread
06.2023 - 04.2024
Food Server
HonorHealth
07.2022 - 06.2023
Cashier
In-N-Out Burger
04.2022 - 07.2022
Cook
The Buzz Eatery
06.2021 - 06.2022
Food Service Worker
Banner Behavioral Health Hospital
10.2020 - 06.2021
Certified Grill Master
Red Lobster
05.2018 - 10.2020
High School Diploma -
SunnySlope
Some College (No Degree) - Nursing
Maricopa Community Colleges, Phoenix College