Paula Richie
Scottsdale
Summary
Dynamic and results-driven Restaurant Manager with a proven track record, excelling in team coaching and financial management. Recognized for enhancing guest experiences and achieving top cleanliness scores, I leverage my strong work ethic and multitasking abilities to drive operational excellence and create a positive work environment.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Lou Malnati's
06.2023 - Current
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interview, select, train, and supervise staff.
- Meet, greet, and encourage feedback from customers and use feedback to implement positive changes within restaurant.
- Count and reconcile all inventory each period, ensuring a positive AvT.
- I manage the cleanliness and food saftey of the restaurant on a daily basis, ensuring high inspection scores.
General Manager
Modern Market Eatery
09.2018 - 06.2023
- I took care of all interviewing, hiring, training and scheduling.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Effectively controlled my P&Ls along with AvT percentages and broke daily and period sales records in 2022.
- I maintained high scores for cleanliness and food safety through Ecosure and health inspections.
- Most impotantly, I built a connection with our guests. Always welcoming feedback to improve the business further.
Assistant Manager
Raising Cane's Restaurants
09.2015 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Boyd County High School
Ashland, KY05-2001
Skills
- I am able to coach people according to their learning styles and abilities
- I am a quicker learner and problem solver
- I am a very hospitable person and manager
- I am an extremely hard worker and take pride in my work ethic
- I am great at mulit-tasking
2022 Modern Market Food and Safety Expert 2022
I acheived the the highest scores in the company for Ecosure inpections in 2022.
Timeline
Restaurant Manager
Lou Malnati's
06.2023 - Current
General Manager
Modern Market Eatery
09.2018 - 06.2023
Assistant Manager
Raising Cane's Restaurants
09.2015 - 09.2018
High School Diploma -
Boyd County High School
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