Paula Thompson
Peoria
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
Work History
Manager
Waste Management
12.2012 - 11.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Credit Analyst
Waste Management
12.2003 - 12.2012
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Education
High School Diploma -
Mesa High
Mesa, AZSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Policy Implementation
- Performance Evaluations
- Financial Management
- Effective Communication
- Hiring and Training
Timeline
Manager
Waste Management
12.2012 - 11.2024
Credit Analyst
Waste Management
12.2003 - 12.2012
High School Diploma -
Mesa High
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