Paulina Garcia-Lopez
Phoenix
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills. Consistently delivers results on time and meets deadlines.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Swissport Sausa
02.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Style Consultant
Target
08.2022 - Current
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
Front Office Receptionist
Arizona Cosmetic Surgery
06.2022 - 07.2023
- Maintained clean reception area to promote positive, professional environment for clients.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
Cashier
City Of Phoenix Aquatics
05.2022 - 07.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
North High School
Phoenix, AZ05.2022
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Check-in procedures
- Computer terminal operations
- Airport security
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Front desk operations
- Microsoft office
- Reminder calls
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cleaning and sanitizing
- Money handling
- Loss prevention strategies
- Retail operations
- Product expertise
Timeline
Passenger Service Agent
Swissport Sausa
02.2024 - Current
Style Consultant
Target
08.2022 - Current
Front Office Receptionist
Arizona Cosmetic Surgery
06.2022 - 07.2023
Cashier
City Of Phoenix Aquatics
05.2022 - 07.2022
North High School
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