Payton Jung
Phoenix
Summary
Service-driven professional with proven strengths in communication, relationship building, and real-time problem solving gained from working at an award-winning cocktail bar, combined with strong organizational and professional skills developed in a growing marketing startup. Recognized for adaptability, attention to detail, and the ability to support both team operations and client experiences with consistency and initiative.
Overview
2
2
years of professional experience
Work History
Lead Server
Pretty Decent Concepts
11.2024 - Current
- Joined Carry On’s opening team and helped establish one of Phoenix’s most awarded cocktail concepts, contributing to its Best Bar Design win (North America’s 50 Best Bars) and Spirited Awards Regional Top 10 recognition.
- Led front-of-house operations during the highly choreographed 90-minute immersive “flight,” using strong communication skills to coordinate pacing with the bar, resolve guest issues in real time, and maintain a seamless, memorable experience.
- Applied advanced problem-solving to adapt service flow, troubleshoot day-to-day challenges, and support staff in maintaining a polished and consistent guest journey.
- Demonstrated exceptional attention to detail in cocktail presentation, timing, scripting, and guest engagement—reinforcing Carry On’s standard of elevated, theatrical service.
- Trained and mentored servers in communication standards, immersive service techniques, and guest-recovery approaches, helping build a cohesive and confident front-of-house team.
Project Manager
Innovative New Media
07.2024 - 10.2024
- Orchestrate the conception and delivery of targeted marketing campaigns, clearly communicating value propositions and driving client engagement through persuasive pitching and tailored presentations.
- Lead and manage multiple campaigns from initial concept through final execution, ensuring strategic alignment with client goals, brand identity, and overall marketing objectives.
- Conduct regular client meetings to present progress updates, gather actionable feedback, and maintain strong client satisfaction and retention throughout each project lifecycle.
- Coordinate logistics for events, sponsorship activations, and promotional initiatives, ensuring seamless execution, on-brand experience delivery, and effective cross-team collaboration.
Associate Marketing Manager
Innovative New Media
07.2023 - 07.2024
- Create comprehensive marketing materials including pitch decks, one-sheets, agency briefs, surveys, and promotional videos to support client acquisition and brand initiatives.
- Write press releases designed to attract new clients and enhance visibility across media and industry channels.
- Collaborate with team members to build targeted lead lists and execute scheduled outreach campaigns to drive pipeline growth.
- Hire, train, and manage student interns, providing guidance on project execution, workflow standards, and professional development.
Education
Bachelor of Arts - History
Colorado College
Colorado Springs, CO05.2023
Skills
- Problem resolution
- Time management
- Exceptional organization
- Advanced interpersonal skills
- Attention to detail
- Adaptability
Timeline
Lead Server
Pretty Decent Concepts
11.2024 - Current
Project Manager
Innovative New Media
07.2024 - 10.2024
Associate Marketing Manager
Innovative New Media
07.2023 - 07.2024
Bachelor of Arts - History
Colorado College