Pedro Arevalo
Phoenix
Summary
Administrative professional with comprehensive experience in supporting organizational operations. Skilled in managing schedules, coordinating events, and streamlining office procedures to enhance efficiency. Strong focus on team collaboration and delivering results, adaptable to changing needs. Proficient in Microsoft Office Suite, project management, and effective communication. Dependable and reliable, consistently ensuring smooth administrative functions.
Overview
13
13
years of professional experience
Work History
Administrative Support Coordinator
Southwest Human Development
07.2024 - Current
- Coordinated scheduling and logistics for executive meetings, ensuring efficiency and adherence to deadlines.
- Managed office supplies inventory, implementing cost-effective procurement processes and reducing waste.
- Developed and maintained filing systems, enhancing document retrieval speed and accuracy across departments.
- Facilitated communication between departments, streamlining workflows and improving project collaboration.
- Provided training for new administrative staff, fostering knowledge transfer and operational consistency.
- Implemented process improvements that increased administrative efficiency and reduced turnaround times on tasks.
- Maintained accurate financial records, assisting in budget planning and expense tracking for the department.
- Assisted with hiring processes, conducting preliminary interviews and processing new employee paperwork.
- Improved communication between departments with regular meetings and concise reports.
- Coordinated various events, such as conferences and workshops, ensuring smooth execution and attendee satisfaction.
- Provided top-notch customer service skills when interacting with both internal staff members and external clients or partners.
- Collaborated with IT department to troubleshoot technical issues and implement software upgrades in a timely manner.
- Managed travel arrangements for executives including flights, accommodations, and transportation logistics.
- Enhanced team productivity by providing comprehensive administrative support to colleagues on various projects.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
DATA TECHNICIAN
Southwest Human Development
07.2020 - Current
- Conducted quality assurance checks on all equipment used in classrooms
- Implemented security protocols to protect confidential classroom information
- Developed procedures to assist parents in our program to gain access to parent portal.
- Provide any help required to staff when equipment was not working properly.
- Provide help to Data and Admin team when needed.
- Troubleshoot system issues related to Knox.
DATA ASSISTANT
Southwest Human Development
07.2019 - 07.2020
- Conducted daily phone calls to assist families with any questions in regards the Head Start program.
- Worked closely with other teams to make sure families could apply for services.
- Performed daily backups and archived files according to corporate policies.
ADMINISTRATIVE ASSISTANT
Southwest Human Development
05.2018 - 07.2019
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained office inventory by assisting with supply orders.
- Maintained calendars and schedules to set appointments for management team.
- Processed incoming mail and distributed to relevant departments or individuals.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Screened incoming telephone calls, routing to appropriate personnel.
- Built and maintained relationships with vendors and other external contacts.
- Prepared documents for meetings including agendas, handouts and other materials.
- Greeted and screened visitors to direct to correct employee or office.
- Collaborated with team members on projects to meet deadlines efficiently.
- Created, maintained and entered information into databases.
- Scheduled and confirmed appointments for clients or customers.
- Maintained scheduling and event calendars.
- Made copies of correspondence and other printed material.
- Ordered and dispensed supplies to maintain office inventory.
- Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
ASSISTANT TEACHER
Southwest Human Development
07.2012 - 07.2018
- Assisted teachers with lesson plans and classroom activities, while encouraging student participation.
- Cleaned classrooms and organized instruction materials in appropriate locations.
- Developed and maintained consistent, positive relationships with children.
- Helped to maintain a positive learning atmosphere in the classroom.
- Helped to prepare and distribute materials for activities.
- Led small group activities and discussions to help promote learning.
- Created a positive learning environment by demonstrating enthusiasm for teaching students.
- Explained and enforced classroom rules to create safe and disciplined learning environment.
- Helped teachers develop lesson plans and curriculums for classroom instruction.
- Tracked student attendance and reported absences and tardiness.
- Collaborated with teacher in adapting curriculum to meet individual student goals.
- Communicated regularly with parents regarding student progress, behavior issues, or academic concerns.
- Facilitated safe and effective transitions between activities.
- Monitored student behavior in the classroom and implemented appropriate disciplinary actions when needed.
- Provided individualized assistance to students to help them learn new concepts, overcome difficulties and build confidence.
- Communicated important school information and announcements to students and parents.
- Developed innovative approaches to engage students in the learning process through interactive activities and projects.
- Defused arguments and problems between students and reported serious incidents to teachers and principal.
- Facilitated collaborative problem solving activities within the classroom setting.
- Implemented effective classroom management practices to ensure an orderly learning environment.
- Conducted small group instruction sessions focusing on specific topics or skills according to individual student needs.
- Supported special needs students through differentiated instruction methods tailored to their individual needs.
- Supported successful inclusion of children with special needs.
- Participated in student field trips and provided support to students during outings.
- Facilitated small group instruction to reinforce concepts taught in whole class settings.
Education
Associate in Arts (A.A.) - Education
Phoenix College
PhoenixHIGH SCHOOL DIPLOMA - undefined
Central High School
Phoenix05.2004
Skills
- Bilingual English/ Spanish
- Verbal communication
- Scheduling appointments
- Administrative procedures
- Travel arrangements
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Verbal and written communication
- Customer service management
- Relationship building
LANGUAGES
Spanish Fluent
Timeline
Administrative Support Coordinator
Southwest Human Development
07.2024 - Current
DATA TECHNICIAN
Southwest Human Development
07.2020 - Current
DATA ASSISTANT
Southwest Human Development
07.2019 - 07.2020
ADMINISTRATIVE ASSISTANT
Southwest Human Development
05.2018 - 07.2019
ASSISTANT TEACHER
Southwest Human Development
07.2012 - 07.2018
HIGH SCHOOL DIPLOMA - undefined
Central High School
Associate in Arts (A.A.) - Education
Phoenix College