Pedro Gonzalez
Phoenix
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Retail Associate / Warehouse
Daltile/Marazzi
08.2022 - Current
- Establishing relationships with contractors daily to fulfill their clients' needs
- In charge of accounts with higher end customers from out of state
- Receiving and unloading trucks daily, checking in orders and providing ETA’S for our customers
- Usage of computer systems to keep track of orders coming in and out of the warehouse to other warehouses in the area/country
Customer Success Specialist II
Wells Fargo
09.2019 - Current
- Assist customers with payments, transfers, lost/stolen reports for debit cards, file disputes/claims, unlock members online accounts
- Provide general information about members’ accounts: account balance, check orders, transactions, order statements, Zelle Issues, Express Sends
Lumber Associate
02.2021 - 06.2024
- Assist customers with their needs based upon request
- Fulfilling orders in a timely manner for heavier building materials
- Loading and unloading customers with a forklift when needed
- Assisting customers with knowledge about products that they are buying for their projects
Inbound Card Services Representative /Fraud Prevention
PSCU
10.2018 - 09.2019
- Assist members with payments: balance transfers, lost/stolen reports for credit/debit cards, disputes/fraud claims, unlock members online accounts
- Provide general information about members accounts: account balance, available credit, transactions, order statements
- Review members accounts to determine if fraud has occurred: unlock credit/debit card if no fraud, close credit/debit card due to fraud
Foundation Specialist
Temper Sealy
07.2013 - 09.2018
- Obtain and read daily work orders for production for the day
- Gather materials for work orders by correct size, density/grade
- Build foundations according to specs/quality standards
- Stage completed orders accurately for shipping
- Coordinate with the shipping supervisor to ensure all orders are scanned and ready for shipping
Department Manager
Corsicana Bedding
03.2012 - 07.2013
- Obtain and read daily work orders for production for the day
- Gather materials for work orders by correct size, density/grade
- Build gel memory foam beds according to specs/quality standards
- Stage complete orders accurately for shipping
- Unload and load trucks daily check in returned items
- Conduct daily cycle counts to ensure all material is available for daily production
- Coordinate with shipping supervisor to ensure all orders are scanned and ready for shipping
Legal Administrator Non-Attorney
Phillips Law Group
08.2010 - 08.2011
- Meet with clients to sign paperwork for legal representation: auto accident, personal injury, criminal and bankruptcy cases
- Confirming appointments, picking up cases from client’s home/office
Collector
Primary Financial
05.2010 - 08.2010
- Received incoming calls, and made outgoing collection calls, setting payment arrangements on delinquent accounts
- Wells Fargo credit card accounts offering settlements and/or negotiating payment plans
- Skip tracing on accounts with no good contact information
Phone Counselor
Money Management International
09.2002 - 12.2009
- Take incoming calls from clients who have debt issues or are overextended with their finances, review their creditor information, income, monthly living expenses
- Made recommendations for the best course of action for clients
- Contacted creditors on behalf of the client to begin resolution of debt problems
Collections Representative
OSI Outsourcing
02.2002 - 08.2002
- Collecting on past due debts: setting payment arrangements, answering questions, offering solutions and/or closing accounts
- Received incoming and made outbound calls to resolve collections debts
Corporate Credit Analyst/Collector
American Express
10.2000 - 01.2002
- Made outgoing collections calls to corporate client companies in four different markets
- Offer payment solutions to employees on behalf of our corporate clients
- Offered different corporate programs such as travel or insurance packages
- Meet deadlines for corporate clients to allow uninterrupted business use of corporate card accounts
Customer Service/Sales
Discover Financial
05.2000 - 09.2000
- Receive inbound calls: provide customers balance, payment information
- Offer other benefits: auto insurance, credit protection
- Offer balance transfer, setting up phone payments for past due accounts
Inbound Sales/ Team Lead
MCI WorldCom
01.1997 - 05.2000
- Receive inbound calls from customers
- Provide customers long-distance rates/services
Education
High School Diploma -
Washington High School
Phoenix, AZ01.1993
Skills
- Fluent Speaking/Writing in Spanish
- Excel/ Word
- Customer service
- Order fulfillment
- Product knowledge
- Conflict resolution
- Team collaboration
Certification
Certified National Foundation Credit Counseling (NFCC)
Timeline
Retail Associate / Warehouse
Daltile/Marazzi
08.2022 - Current
Lumber Associate
02.2021 - 06.2024
Customer Success Specialist II
Wells Fargo
09.2019 - Current
Inbound Card Services Representative /Fraud Prevention
PSCU
10.2018 - 09.2019
Foundation Specialist
Temper Sealy
07.2013 - 09.2018
Department Manager
Corsicana Bedding
03.2012 - 07.2013
Legal Administrator Non-Attorney
Phillips Law Group
08.2010 - 08.2011
Collector
Primary Financial
05.2010 - 08.2010
Phone Counselor
Money Management International
09.2002 - 12.2009
Collections Representative
OSI Outsourcing
02.2002 - 08.2002
Corporate Credit Analyst/Collector
American Express
10.2000 - 01.2002
Customer Service/Sales
Discover Financial
05.2000 - 09.2000
Inbound Sales/ Team Lead
MCI WorldCom
01.1997 - 05.2000
High School Diploma -
Washington High School
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