Pedro Muniz
Tucson
Summary
Results-driven assistant manager focused on operational efficiency and customer satisfaction. Achieved higher occupancy rates by implementing effective lead management strategies and reduced customer complaints through proactive communication. Skilled in driving team performance and ensuring exceptional customer service standards.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Argus Professional Storage Management
Tucson
2024.08 - Current
- Directed daily operations that included leasing activities, move-ins, payments, customer service, and property upkeep.
- Achieved increased occupancy through systematic lead follow-up and optimized scheduling practices.
- Decreased complaints while enhancing retention by clarifying expectations and addressing issues promptly.
- Oversaw delinquent accounts with structured outreach efforts and established repayment plans.
- Recorded occupancy metrics while conducting daily follow-ups for precise reporting accuracy.
- Conducted regular inspections of equipment for sustained functionality and safety standards.
- Performed preventive maintenance on HVAC systems ensuring consistent operational reliability.
- Addressed plumbing problems effectively by repairing leaks and replacing broken fixtures.
Sales Professional
Sam Levitz Furniture
Tucson
2021.11 - 2024.04
- Surpassed monthly sales goals through effective relationship management and consultative selling methods.
- Secured long-term accounts by managing sales presentations and providing recommendations to promote brand and product benefits.
- Showcased furniture quality and features through engaging product demonstrations.
- Responded to customer questions, sharing expertise while checking pricing and availability.
- Identified opportunities for discounts or special offers in response to customer needs.
- Ensured optimal productivity while maintaining showroom standards in a high-activity setting.
- Developed marketing campaigns and initiatives to drive new business acquisition.
Sales Associate
Alan's Shoes
Tucson
2020.01 - 2021.10
- Helped customers select appropriate shoes according to their requirements.
- Enhanced customer satisfaction through personalized service addressing product needs.
- Maintained visually appealing and organized sales area at all times.
- Assisted in inventory management, ensuring optimal presentation on sales floor.
- Accurately processed payments using diverse methods including cash, check, and card.
- Efficiently handled cash transactions in fast-paced retail settings.
- Trained new cashiers on best practices in customer service and cash handling procedures.
Passenger Service Agent
Prospect Airport Services
Tucson
2017.06 - 2020.12
- Facilitated smooth travel experiences through effective check-ins, boarding, and special services for passengers.
- Managed check-in procedures and baggage handling to enhance operational flow.
- Coordinated boarding processes to guarantee timely departures of aircraft.
- Provided travelers with accurate information on flight schedules and airport services.
- Supported TSA line efficiency by offering proactive assistance while maintaining professionalism under pressure.
- Assisted passengers with check-in procedures and efficient baggage handling.
- Delivered updates on flight schedules and gate changes to ensure traveler awareness.
- Streamlined boarding processes to ensure punctual departures.
BSO Agent
American Airlines
Tucson
2017.06 - 2020.12
- Resolved baggage issues swiftly using WorldTracer to ensure customer satisfaction.
- De-escalated concerns through efficient TSA-compliant documentation completion.
- Guided passengers through check-in and boarding procedures effectively.
- Provided detailed flight schedule information and travel policy clarifications.
- Utilized airline software for managing ticketing, booking, and inventory controls.
- Maintained precise records of customer interactions to process accounts seamlessly.
- Regularly attended meetings for discussions on product updates and policy changes.
- Assisted customers with placing orders and resolving product-related queries.
Laborer
Santa Rita Landscaping
Tucson
2014.01 - 2016.03
- Executed landscaping tasks such as mowing, trimming, planting, and irrigation setup to enhance outdoor aesthetics.
- Operated heavy equipment while ensuring safety and compliance with all regulations.
- Utilized landscaping equipment for efficient project completion and workflow management.
- Collaborated with team members to implement landscape designs effectively.
- Assisted in planting, pruning, and watering various trees, shrubs, and flowers.
- Cleared debris and performed regular maintenance on job sites to uphold cleanliness.
- Maintained work areas post-job completion, ensuring proper disposal of debris.
- Lifted objects weighing up to 50 pounds for various tasks.
Education
High School Diploma -
Desert View
Tucson, AZ2013-01
Skills
- Customer service and support
- Operations management
- Sales forecasting
- Inventory management
- POS systems operation
- Salesforce expertise
- Process improvement
- Revenue growth
- Team leadership
- Staff development
- Relationship management
- Conflict resolution
- Problem solving
- Time management
- Property maintenance
Personal Information
Title: Assistant Manager
Languages
- English
- Spanish
Timeline
Assistant Manager
Argus Professional Storage Management
2024.08 - Current
Sales Professional
Sam Levitz Furniture
2021.11 - 2024.04
Sales Associate
Alan's Shoes
2020.01 - 2021.10
Passenger Service Agent
Prospect Airport Services
2017.06 - 2020.12
BSO Agent
American Airlines
2017.06 - 2020.12
Laborer
Santa Rita Landscaping
2014.01 - 2016.03
High School Diploma -
Desert View