Peggie Gunnell
Surprise
Summary
Professional specializing in appointment scheduling and EHR systems, recognized for exceptional customer service and staff training capabilities. Achievements include improved operational efficiency and heightened patient satisfaction. Years of experience working in Radiology Department, scheduling Mammo, Dexa, Ultrasound and routine exams.
Overview
37
37
years of professional experience
Work History
Medical Administrative Associate
Evernorth Care (Formally Cigna Medical)
Glendale
03.1989 - 01.2026
- Operated multiple check-in windows with 9 years of Radiology/Lab experience, utilizing RIS to schedule appointments effectively.
- Coordinated scheduling and appointment systems to ensure timely patient consultations and services.
- Utilized electronic health records (EHR) to manage patient information accurately.
- Trained new staff on administrative procedures and office protocols for consistency.
- Responded to customer inquiries via email or telephone efficiently, enhancing overall customer satisfaction.
Education
High School Diploma -
Cortez High School
Phoenix, AZ01-1986
Skills
- EHR systems
- HIPAA compliance
- Appointment scheduling
- Patient relations
- Customer support
- Office management
- Supply Coordination and Inventory Control
- Cash handling
- Communication and Team Support
Timeline
Medical Administrative Associate
Evernorth Care (Formally Cigna Medical)
03.1989 - 01.2026
High School Diploma -
Cortez High School