STEVEN APODACA
Mesa
Summary
Sales professional with extensive experience in aviation, specializing in sales strategy and business development. Proven expertise in lead generation and CRM management, consistently surpassing sales targets. Effective team leader focused on training and process enhancement, resulting in increased customer satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Sales Representative
Western Air International
Gilbert
01.2023 - Current
- Lead the sales team independently, managing and driving nearly $30,000 in sales revenue.
- Identify and engage potential customers in the aviation industry, building strong relationships to promote aircraft parts.
- Provide expert product knowledge and customized solutions, including preparing quotes and negotiating terms.
- Coordinate order processing with internal teams to ensure timely delivery and maintain customer satisfaction
Team Lead
JCurve Technologies
Tempe
01.2021 - 01.2023
- Led a team of customer/technical support agents; coached members to exceed individual and team SLAs.
- Monitored adherence to quality and procedural standards via call audits; maintained high compliance with company policies and KPIs.
- Managed scheduling, attendance, and timecard accuracy, reducing payroll/attendance errors.
- Prioritized daily operations, assessed risk/impact for escalations, and provided continuous floor support and training.
Sales Manager
Cutter Aviation
Phoenix
01.2020 - 01.2021
- Developed and executed sales strategies, setting ambitious sales targets; consistently achieved or exceeded targets.
- Managed full sales cycle: preparing proposals, quotes, handling purchase orders, billing, and customer follow-up.
- Leveraged CRM system to track leads, manage client relationships, and generate sales pipeline reports.
- Provided post-sale customer service and resolved complaints, improving customer satisfaction/repeat business.
Sales Manager
NuAce Aero Parts
Phoenix
01.2019 - 01.2020
- Conducted outbound sales and marketing of inventory; built and maintained relationships with new and existing clients.
- Handled administration, including invoicing, order processing, payroll, and report generation.
- Oversaw parts packing, shipping logistics, and ensured accurate tracking of orders and customer information.
Material Management
COMAV Asset Management
Victorville
01.2012 - 01.2019
- Disassembled aircraft, inspected, tagged, and packed components; oversaw handling of quarantined or rejected materials.
- Maintained manifests and resolved CTS tagging discrepancies to support sales floor operations.
- Organized overflow warehouse, improving retrieval time and reducing errors in order fulfillment.
- Certified to operate reach, fork, and boom lifts; adhered to safety and handling standards.
Skills
- Sales strategy and new business development
- Lead generation and cold calling
- Technical and customer support
- Call center management
- Project and process improvement
- Team leadership and coaching
- Training and development
- Inventory and material management
- Operations management
- CRM and sales pipeline management
- Hazmat and safety compliance
Timeline
Sales Representative
Western Air International
01.2023 - Current
Team Lead
JCurve Technologies
01.2021 - 01.2023
Sales Manager
Cutter Aviation
01.2020 - 01.2021
Sales Manager
NuAce Aero Parts
01.2019 - 01.2020
Material Management
COMAV Asset Management
01.2012 - 01.2019
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