Peggy Jenkins
Tempe
Summary
Dynamic food preparation professional with a proven track record at Smashburger, excelling in customer service and safe food handling. Skilled in ingredient preparation and surface sanitation, I consistently enhanced meal quality and team productivity while fostering a collaborative environment. Committed to maintaining high hygiene standards and delivering exceptional dining experiences.
Overview
9
9
years of professional experience
Work History
Food Preparation Worker
Shift Smart
04.2023 - Current
- Packaged and stored food products following proper handling and preservation methods.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
Shift Leader
Smashburger
01.2016 - 04.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Education
Associate Degree Criminal Justice - Criminal Justice Justice
University of Phoenix
Tempe, AZSkills
- Customer service
- Safe food handling
- Equipment sanitation
- Team collaboration
- Hygiene practices
- Ingredient preparation
- Food presentation
- Team contribution
- Food preservation and storage methods
- Surface sanitation
- Food storage
- Food assembly
- Preparation techniques
- Sanitation procedures
- Quality control
Languages
Spanish
Professional Working
Timeline
Food Preparation Worker
Shift Smart
04.2023 - Current
Shift Leader
Smashburger
01.2016 - 04.2017
Associate Degree Criminal Justice - Criminal Justice Justice
University of Phoenix
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