Summary
Overview
Work History
Education
Skills
Timeline
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Penelope Allan

Tucson,AZ

Summary

Dynamic and resourceful professional with a proven track record at Amy Allan - Travel Channel, adept at enhancing customer satisfaction and streamlining operations. Leveraging strong problem-solving skills and meticulous attention to detail, I've successfully managed complex projects and fostered robust client relationships. Skilled in travel coordination and project management, I excel in fast-paced environments, driving efficiency and achieving strategic goals.

Overview

28
28
years of professional experience

Work History

Travel Associate

Amy Allan - Travel Channel
05.2014 - 03.2019
  • Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
  • Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to clients.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Developed and implemented activities to improve clients' quality of life.

Project Coordinator

Northwest Arkansas Community College
05.2011 - 05.2014
  • Established risk management protocols to identify and mitigate potential issues.
  • Developed comprehensive project documentation with clear guidelines for team members.
  • Analyzed project requirements to create detailed task lists.
  • Oversaw project logistics, resulting in streamlined workflows and enhanced team collaboration.
  • Coordinated project timelines by organizing meetings and updating schedules.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Photocopied, distributed and emailed documents to project managers.
  • Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
  • Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed project performance data to identify areas of improvement.
  • Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
  • Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Owner / Office Manager

Self-employeed
01.1991 - 01.2003
  • Developed financial forecasts for informed strategic planning.
  • Monitored cash flow for sustainable operational practices.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

No Degree - Business Management

Metropolitan State University of Denver
Denver, CO

Skills

  • Multitasking and organization
  • Strong problem solver
  • Attention to detail
  • Time management expertise
  • Detail-oriented mindset
  • Valid Driver's license
  • Professional and mature
  • Advanced interpersonal skills
  • Schedule management
  • Complex Problem-solving
  • Resourceful
  • Discretion and confidentiality
  • Scheduling
  • Social media savvy
  • Flexible schedule
  • Meticulous attention to detail
  • Client relations
  • Travel coordination
  • Travel planning expertise
  • Project coordination
  • Travel arrangements
  • Calendar management
  • Meeting planning
  • Project coordination experience
  • Vendor relationship management
  • Correspondence drafting
  • Multi-line phone proficiency
  • Project planning
  • Meeting coordination experience
  • Account management
  • Invoice processing
  • Business development
  • Personal correspondence
  • Human resources management (HRM)
  • Mail sorting
  • Database maintenance
  • Clean driving record
  • Staff collaboration
  • Project management
  • Tech-savvy nature
  • Call screening
  • Extensive vocabulary
  • Airline reservation systems

Timeline

Travel Associate

Amy Allan - Travel Channel
05.2014 - 03.2019

Project Coordinator

Northwest Arkansas Community College
05.2011 - 05.2014

Owner / Office Manager

Self-employeed
01.1991 - 01.2003

No Degree - Business Management

Metropolitan State University of Denver

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