Penelope Allan
Tucson,AZ
Summary
Dynamic and resourceful professional with a proven track record at Amy Allan - Travel Channel, adept at enhancing customer satisfaction and streamlining operations. Leveraging strong problem-solving skills and meticulous attention to detail, I've successfully managed complex projects and fostered robust client relationships. Skilled in travel coordination and project management, I excel in fast-paced environments, driving efficiency and achieving strategic goals.
Overview
28
28
years of professional experience
Work History
Travel Associate
Amy Allan - Travel Channel
Travel In All States And Countries
05.2014 - 03.2019
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Developed and implemented activities to improve clients' quality of life.
Project Coordinator
Northwest Arkansas Community College
Bentonville, AR
05.2011 - 05.2014
- Established risk management protocols to identify and mitigate potential issues.
- Developed comprehensive project documentation with clear guidelines for team members.
- Analyzed project requirements to create detailed task lists.
- Oversaw project logistics, resulting in streamlined workflows and enhanced team collaboration.
- Coordinated project timelines by organizing meetings and updating schedules.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Maintained database and spreadsheets with accurate inventory and status.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Responded to requests for information on materials to inquiring parties.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Photocopied, distributed and emailed documents to project managers.
- Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
- Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
- Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
- Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
- Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
- Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
Owner / Office Manager
Self-employeed
East Quogue, NY
01.1991 - 01.2003
- Developed financial forecasts for informed strategic planning.
- Monitored cash flow for sustainable operational practices.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
No Degree - Business Management
Metropolitan State University of Denver
Denver, COSkills
- Multitasking and organization
- Strong problem solver
- Attention to detail
- Time management expertise
- Detail-oriented mindset
- Valid Driver's license
- Professional and mature
- Advanced interpersonal skills
- Schedule management
- Complex Problem-solving
- Resourceful
- Discretion and confidentiality
- Scheduling
- Social media savvy
- Flexible schedule
- Meticulous attention to detail
- Client relations
- Travel coordination
- Travel planning expertise
- Project coordination
- Travel arrangements
- Calendar management
- Meeting planning
- Project coordination experience
- Vendor relationship management
- Correspondence drafting
- Multi-line phone proficiency
- Project planning
- Meeting coordination experience
- Account management
- Invoice processing
- Business development
- Personal correspondence
- Human resources management (HRM)
- Mail sorting
- Database maintenance
- Clean driving record
- Staff collaboration
- Project management
- Tech-savvy nature
- Call screening
- Extensive vocabulary
- Airline reservation systems
Timeline
Travel Associate
Amy Allan - Travel Channel
05.2014 - 03.2019
Project Coordinator
Northwest Arkansas Community College
05.2011 - 05.2014
Owner / Office Manager
Self-employeed
01.1991 - 01.2003
No Degree - Business Management
Metropolitan State University of Denver