Penelope Rosca
Phoenix
Work Preference
Summary
Dedicated Patient Care Technician with expertise in ICD-10 coding and patient support. Proven ability to enhance patient outcomes through effective communication and team collaboration.
Overview
2
2
Certifications
18
18
years of professional experience
Work History
Patient Care Technician/Health Unit Coordinator
Banner University Medical Center Phoenix
Phoenix
03.2013 - Current
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to healthcare team.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Supported training of new staff on unit procedures and protocols efficiently.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Maintained records management system to process personnel information and produce reports.
Assisted Living Facility Manager
Sun Town Adult Care Home
Glendale
01.2020 - 01.2023
- Managed daily operations of facility to ensure smooth functioning.
- Supervised staff to maintain high standards of cleanliness and safety.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
- Maintained records of payments, vendor pricing, energy usage and activity reports.
Medical Assistant
Medical ARTS Ulimited
Chicago
07.2008 - 06.2012
- Assisted healthcare professionals with patient examinations and treatments.
- Maintained accurate patient records using electronic health record systems.
- Prepared and administered medications as directed by physicians.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
Education
Certified Coding Specialist - Medical Coding
Ahima
Chicago, IL07-2026
License Nursing Assistance - Patient Care Tech
Glendale Community College
Glendale, AZ01-1999
Some College (No Degree) - Facility Manager Assisted Living
Arizona LeadingAge
Phoenix, AZSkills
- Medical coding (ICD-10)
Certification
Certified Coding Specialist
Timeline
Assisted Living Facility Manager
Sun Town Adult Care Home
01.2020 - 01.2023
Patient Care Technician/Health Unit Coordinator
Banner University Medical Center Phoenix
03.2013 - Current
Medical Assistant
Medical ARTS Ulimited
07.2008 - 06.2012
Certified Coding Specialist - Medical Coding
Ahima
License Nursing Assistance - Patient Care Tech
Glendale Community College
Some College (No Degree) - Facility Manager Assisted Living
Arizona LeadingAge