Penelope towns
Phoenix
Summary
Team player with extensive experience in customer-facing roles, specializing in customer satisfaction enhancement and operational management. Proven ability to streamline processes and improve service delivery in fast-paced environments. Committed to contributing effectively to team objectives and driving positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
AZ Endocrine Institue
Chandler
05.2024 - Current
- Scheduled appointments for staff, ensuring optimal use of time and resources.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Maintained organized reception area, enhancing welcoming environment for guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed basic bookkeeping and document filing.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Lead Cashier
Cost Plus World Market, Inc
Phoenix
03.2024 - Current
- Managed cash register operations and processed customer transactions efficiently.
- Trained new cashiers on register systems and customer service practices.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Maintained accurate cash drawer balances through regular audits and reconciliations.
- Assisted in inventory management by tracking stock levels during shifts.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Processed returns and exchanges efficiently while adhering to company policies.
- Resolved discrepancies between sales floor and register information quickly.
- Organized backroom operations including receiving, storing, restocking merchandise.
Server
Buffalo Wild Wings
Colorado Springs
04.2023 - 09.2023
- Provided excellent customer service in a fast-paced dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques.
Day Stocker
Lamain Industries
Fort Carson
10.2022 - 02.2023
- Stocked shelves with products to maintain organized displays.
- Assisted in inventory management by tracking stock levels.
- Collaborated with team members to ensure timely restocking.
- Cleaned and maintained store areas for a safe shopping experience.
- Monitored product expiration dates to ensure freshness on shelves.
- Updated pricing and sales signs to promote merchandise.
- Prepared products by adding tags and readying pallets for restocking.
- Set up promotional displays in accordance with company guidelines.
- Participated in physical inventories by counting, sorting and verifying items against paperwork.
- Utilized hand-held scanners to accurately record product movement within the warehouse environment.
- Replenished out-of-stock items in a timely manner according to department standards.
Custodian
Lamain Industries
Fort Carson
10.2022 - 02.2023
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Adhering strictly to health and safety regulations while performing duties.
- Checked and stocked inventory throughout facility to meet expected demands.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
Education
Medical Assisting With Phlebotomy -
Arizona College
Glendale, AZ11-2024
Bachelor of Science - Nursing
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Team collaboration
- Data entry
- Problem resolution
- Multitasking and organization
- Inventory control
- Guest relations
- Computer literacy fundamentals
- Cross-department sales
- Cash register operation
- Interpersonal relationship building
- POS systems
- Customer assistance
- Stock replenishment efficiency
- Merchandise display creativity
Certification
- CPR Certification
- HIPAA Certifiation
References
References available upon request.
Timeline
Front Desk Receptionist
AZ Endocrine Institue
05.2024 - Current
Lead Cashier
Cost Plus World Market, Inc
03.2024 - Current
Server
Buffalo Wild Wings
04.2023 - 09.2023
Day Stocker
Lamain Industries
10.2022 - 02.2023
Custodian
Lamain Industries
10.2022 - 02.2023
Medical Assisting With Phlebotomy -
Arizona College
Bachelor of Science - Nursing
University of Colorado At Colorado Springs
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