Perenkihda Julios
Tempe
Summary
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Swissport
03.2023 - Current
- Check in passengers and luggage at ticket counter
- Board passengers at gate
- Sell tickets for flights
- Rebook or issue refund for passengers on delays or cancelled flights
- Aid passengers with airline and airport inquiries
- Baggage Service agent
- Input bag reports and reunite passengers with missing bags
- Contact other baggage agents at other stations to help guest reunite with missing bags
- Ground Service Coordinator
- Deescalate passenger complaints
- Come to an understanding with irate passengers
- Operation Agent
- Make contact to pilot from air to ground radio
- Make sure flight operations runs smoothly
- Contact airport personnel for assigned gates
Cashier/Kitchen Crew
McDonald's
08.2022 - 03.2023
- Take customer orders at counters
- Take payment for orders
- Keep kitchen area clean and organized
- Restock materials needed
- Cook
- Make orders
Packaging
Butterball
05.2022 - 08.2022
- Make sure turkeys are not bruised or torn
- Insert giblets into birds and bag them
- Weigh bagged birds and net them with their prices attached
Cashier
Winner Enterprise Mobil
07.2021 - 04.2022
- Cashier
- Answering phone calls
- Taking deliveries
- Customer service
- Keep station clean
Housekeeping Aide
Pacific Star Resort & Spa
01.2020 - 03.2020
- Maintain a clean and safe environment in common areas
- Clean offices
Education
Bachelor of Arts - Public Administration
University of Guam
Mangilao, GU12.2020
Associate of Arts - Micronesian Studies
College of Micronesia
Palikir, PNI07.2017
High School Diploma -
Nanpei Memorial High School
Kitti, PNI05.2015
Skills
- Time management
- Organized
- Basic math
- Experience with Microsoft Office applications
- Customer service experience
- Computer skills
- Word processing
- Phones etiquette
- Communication skills
- Cleaning
- Office Administration
Languages
Pohnpeian
Native or Bilingual
Timeline
Guest Service Agent
Swissport
03.2023 - Current
Cashier/Kitchen Crew
McDonald's
08.2022 - 03.2023
Packaging
Butterball
05.2022 - 08.2022
Cashier
Winner Enterprise Mobil
07.2021 - 04.2022
Housekeeping Aide
Pacific Star Resort & Spa
01.2020 - 03.2020
Bachelor of Arts - Public Administration
University of Guam
Associate of Arts - Micronesian Studies
College of Micronesia
High School Diploma -
Nanpei Memorial High School
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