Perla Cuevas
Tucson
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Provider Engagement Manager
P3 Health Partners
08.2023 - Current
- Boost clinic performance by engaging leaders and providers for optimal outcomes.
- Track and improve metrics,addressing underperformance with effective solutions.
- Streamline interviews, up skilled Coordinators,schedule management.
- Facilitated cross-functional meetings to align providers and leadership goals, bringing strategic focus.
- Analyze metrics to identify trends, implement solutions to achieve gains.
- Empowered team members by delegating responsibilities, fostering culture of ownership and accountability.
- Built strong relationships with key stakeholders, facilitating smooth project execution and collaboration.
Provider Operations Coordinator
P3 Health Partners
10.2022 - 08.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to improve outcomes.
- Boosted productivity by establishing effective communication channels between departments.
- Reported issues to higher management with great detail.
- Helped practices with patient outreach and coordinated new appointments for patient to be seen.
- Conducted data entry and maintained appropriate documentation and tracking for quality initiatives.
- Partner with assigned groups to manage patients by actively ensuring coordination of care across all healthcare services provided.(hospital discharges, hospice, Care Management, quality etc)
- EMR access tracking, along other duties assigned.
Office Manager
Terri's Health Services
03.2022 - 10.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Test Management Coordinator
Banner University Medical Center
11.2018 - 03.2022
- Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing tailored solutions.
- Boosted employee morale with effective communication.
- Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
- Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
- Developed the skills of my team members through ongoing training, mentorship, and coaching sessions which resulted in increased capabilities and overall effectiveness.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed supervisor itinerary.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Patient Care Technician
Banner University Medical Center
08.2010 - 11.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
Education
Associate of General Studies -
Pima Community College
Tucson, AZSkills
- Skilled Collaborator
- Solution Oriented
- Relationship Builder
- Conflict Resolution
- Bilingual
- Rapid and Adaptive
- Data analytics
- Teamwork and collaboration
- Analytical thinking
Timeline
Provider Engagement Manager
P3 Health Partners
08.2023 - Current
Provider Operations Coordinator
P3 Health Partners
10.2022 - 08.2023
Office Manager
Terri's Health Services
03.2022 - 10.2022
Test Management Coordinator
Banner University Medical Center
11.2018 - 03.2022
Patient Care Technician
Banner University Medical Center
08.2010 - 11.2018
Associate of General Studies -
Pima Community College
Similar Profiles
Tanya PorterTanya Porter
Vice President of Operations at P3 Health PartnersVice President of Operations at P3 Health Partners
Najale DavisNajale Davis
Compliance Specialist at P3 Health PartnersCompliance Specialist at P3 Health Partners
MARISA ALCARAZMARISA ALCARAZ
Transition of Care RN at P3 Health PartnersTransition of Care RN at P3 Health Partners