Persephanie Hunter
Gilbert
Summary
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy. Dedicated to creating a healthy and happy environment for both coworkers and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR/Veterinary Technician
Ahwatukee Commons Veterinary Hospital
Phoenix, AZ
09.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait time.
- Assisted the veterinarian in taking temperature, heart, and respiratory rates.
- Educated clients on vaccines, medications, disease control and prevention, and general healthy pet care.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Professional Dog Sitter
Rover.com
Gilbert, AZ, US
01.2020 - Current
- Caring for animals in their homes while owners are away.
- Administering daily medications orally, subcutaneously, or topically.
- Daily animal care, i.e. Brushing, feeding, and taking walks outside, updating owners on their pets' status throughout the stay.
- Maintaining a balanced and constantly up-to-date schedule
- Enhanced clients' satisfaction by providing attentive and personalized care for their dogs.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
Dog Trainer Apprentice/Pet care
Paw Commons Pet Resort
Gilbert, AZ, US
08.2021 - 01.2023
- Assisted customers with checking in, checking out, and answering questions at the front desk.
- Sold retail and company daycare packages.
- I assisted and learned from the training team during lessons.
- Introducing and integrating dogs in a group environment, as well as regulating play.
- Worked with a variety of temperaments and breeds of dogs.
- Made and answered calls for the facility to update clients, answer questions, and make appointments.
- Used computer software (Pawloyalty) to make and update profiles, input vaccination information, and check waivers.
- Shadowed senior trainers for advanced behavior modification cases, learning how to address aggression, anxiety, and other complex issues.
- Strengthened client relationships by providing regular updates on progress, discussing challenges faced during training sessions, and offering solutions for continued success at home.
Veterinary Technician
Chandler Small Animal Clinic
Chandler, AZ, US
08.2020 - 08.2021
- Assisted clients in checking in and checking out, including taking down client information and/or payment.
- Assisted a doctor in surgeries, vaccinations, and general handling for full-body checks.
- Filled out charts and forms regarding client, patient, and appointment information.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Volunteer
MCACC
Tempe, AZ, US
06.2017 - 07.2019
- Cared for a variety of animals including cleaning eliminations, feeding and watering, and walking
- Assisted potential adopters in the process of meeting and adopting animals
- Assisted clients in giving information, direction and assistance
Education
High school diploma -
Mesa High School
Mesa, AZ05.2020
Skills
- Dog Training
- Kennel Experience
- Dog Handling
- Veterinary Technician Experience
- Animal Care
- Animal Handling
- Microsoft Excel
- Laundry
- Veterinary Assistant
- Food Preparation
- Pet Care
- Pet Grooming
- Front Desk
- Customer service
- Data entry
- Communication skills
- Medical scheduling
- Phone etiquette
- Computer literacy
- Infectious disease care
- Veterinary experience
- Organizational skills
- Computer skills
- Veterinary terminology
- Typing
- Animal restraint
- Sales
- Hospitality
- Cash handling
- Schedule management
- Salesforce
- Avimark
- Pawloyalty
- Pet Sitting
- Medical Records
- Medication Administration
- Retail Sales
- POS
- Supervising experience
- Blood sampling
- Venipuncture
- Phlebotomy
- Complaint handling
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSR/Veterinary Technician
Ahwatukee Commons Veterinary Hospital
09.2024 - Current
Dog Trainer Apprentice/Pet care
Paw Commons Pet Resort
08.2021 - 01.2023
Veterinary Technician
Chandler Small Animal Clinic
08.2020 - 08.2021
Professional Dog Sitter
Rover.com
01.2020 - Current
Volunteer
MCACC
06.2017 - 07.2019
High school diploma -
Mesa High School