Persephanie Hunter
Gilbert
Summary
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy. Dedicated to creating a healthy and happy environment for both coworkers and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR/Veterinary Technician
Ahwatukee Commons Veterinary Hospital
09.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait time.
- Assisted the veterinarian in taking temperature, heart, and respiratory rates.
- Educated clients on vaccines, medications, disease control and prevention, and general healthy pet care.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Professional Dog Sitter
Rover.com
01.2020 - Current
- Caring for animals in their homes while owners are away.
- Administering daily medications orally, subcutaneously, or topically.
- Daily animal care, i.e. Brushing, feeding, and taking walks outside, updating owners on their pets' status throughout the stay.
- Maintaining a balanced and constantly up-to-date schedule
- Enhanced clients' satisfaction by providing attentive and personalized care for their dogs.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
Dog Trainer Apprentice/Pet care
Paw Commons Pet Resort
08.2021 - 01.2023
- Assisted customers with checking in, checking out, and answering questions at the front desk.
- Sold retail and company daycare packages.
- I assisted and learned from the training team during lessons.
- Introducing and integrating dogs in a group environment, as well as regulating play.
- Worked with a variety of temperaments and breeds of dogs.
- Made and answered calls for the facility to update clients, answer questions, and make appointments.
- Used computer software (Pawloyalty) to make and update profiles, input vaccination information, and check waivers.
- Shadowed senior trainers for advanced behavior modification cases, learning how to address aggression, anxiety, and other complex issues.
- Strengthened client relationships by providing regular updates on progress, discussing challenges faced during training sessions, and offering solutions for continued success at home.
Veterinary Technician
Chandler Small Animal Clinic
08.2020 - 08.2021
- Assisted clients in checking in and checking out, including taking down client information and/or payment.
- Assisted a doctor in surgeries, vaccinations, and general handling for full-body checks.
- Filled out charts and forms regarding client, patient, and appointment information.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Volunteer
MCACC
06.2017 - 07.2019
- Cared for a variety of animals including cleaning eliminations, feeding and watering, and walking
- Assisted potential adopters in the process of meeting and adopting animals
- Assisted clients in giving information, direction and assistance
Education
High school diploma -
Mesa High School
Mesa, AZ05.2020
Skills
- Dog Training
- Kennel Experience
- Dog Handling
- Veterinary Technician Experience
- Animal Care
- Animal Handling
- Microsoft Excel
- Laundry
- Veterinary Assistant
- Food Preparation
- Pet Care
- Pet Grooming
- Front Desk
- Customer service
- Data entry
- Communication skills
- Medical scheduling
- Phone etiquette
- Computer literacy
- Infectious disease care
- Veterinary experience
- Organizational skills
- Computer skills
- Veterinary terminology
- Typing
- Animal restraint
- Sales
- Hospitality
- Cash handling
- Schedule management
- Salesforce
- Avimark
- Pawloyalty
- Pet Sitting
- Medical Records
- Medication Administration
- Retail Sales
- POS
- Supervising experience
- Blood sampling
- Venipuncture
- Phlebotomy
- Complaint handling
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSR/Veterinary Technician
Ahwatukee Commons Veterinary Hospital
09.2024 - Current
Dog Trainer Apprentice/Pet care
Paw Commons Pet Resort
08.2021 - 01.2023
Veterinary Technician
Chandler Small Animal Clinic
08.2020 - 08.2021
Professional Dog Sitter
Rover.com
01.2020 - Current
Volunteer
MCACC
06.2017 - 07.2019
Driver's License
High school diploma -
Mesa High School
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