Peter McKinn IV
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Phoenix
14
years of professional experience
Customer Care Professional with experience resolving complaints, managing customer accounts in CRM software, and documenting feedback to support process improvement. Handles phone, email, and text outreach with empathy while researching issues, clarifying needs, and delivering timely resolutions. Strengthens customer confidence through accurate records, clear product guidance, and consistent follow-through.
Work History
Customer Care Professional
2 Years- Resolved complaints through effective communication and problem-solving skills.
- Managed customer accounts using CRM software for accurate information tracking.
- Documented customer feedback for continuous improvement initiatives within the team.
- Resolved customer complaints in a timely manner.
- Provided product and service information to customers.
- Identified potential opportunities for improvement within the existing processes.
- Demonstrated empathy towards customers during difficult conversations.
- Listened attentively to customer needs, clarified information, researched every issue and provided solutions in a timely manner.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Educated customers where applicable to alleviate need for future contact.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Retirement Services Specialist
3 Months- Facilitated retirement plan enrollments and provided guidance on investment options.
- Developed educational materials to enhance client understanding of retirement services.
- Reviewed and processed participant transactions for accuracy and compliance.
- Streamlined onboarding processes for new participants, improving efficiency.
- Analyzed client feedback to identify service improvement opportunities and implement changes.
- Ensured regulatory compliance through rigorous monitoring of account activity and adherence to established guidelines and procedures.
Customer Service Representative
2 Years- Responsible for facilitating and coordinating the delivery of vehicles sold to Carvana: Positive interactions with customers by phone, email and text. Keep and maintain accurate detailed notes of customer interactions. Coordinate vehicle pick-up with customers who are selling a vehicle to Carvana with positive outcomes. Accurately completing all customers paperwork to complete the coordination of vehicle sales to Carvana. Maintaining excellent customer service skills for a seamless sales experience.
Beauty Advisor
4 Years- Provide courteous, friendly, and professional customer service.
- Advised customers on beauty products and skincare routines.
- Assisted in maintaining inventory levels of cosmetics and personal care items.
- Demonstrated makeup application techniques to enhance customer experience.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Finalized purchases and processed payments.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Customer Service Representative
1 Year 8 Months- Healthcare customer service expert committed to make the home the center of patient care for patients needing home healthcare services. Responsible for receiving and responding to incoming calls from providers, referral sources and potential patients by collecting and entering clinical and demographic information into portal with accountability and consistency. Providing outstanding customer service with physicians office, home nurse care facilities and pharmacies. Provided outbound calls to Doctors office, nursing facilities and patients home to coordinate care for DME processing.
- Resolved customer complaints by providing effective solutions and support.
- Engaged with customers via phone, email, and chat for prompt assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained new representatives on company policies and customer service best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Meat Cutter
3 Months- Provide courteous, friendly, and efficient customer service. Perform duties related to counter service, stocking, and sanitation in the meat and seafood department.
- Part time
- Cut and trim various meats according to customer specifications.
- Maintain cleanliness of work area and equipment for compliance.
- Prepared special orders from customers that required specific cuts or trimming techniques.
- Checked expiration dates on packages of meat prior to stocking them on shelves or counters.
- Assisted customers with selecting cuts of meat based on their individual needs.
Reception coordinator
1 Year 8 Months- Providing wall staff assistance with experience in the food industry, strong customer service skills, and the ability to work under pressure. Strong experience in nearly every aspect of food service, from taking orders and serving customers their meals, handled the cash register, and performed daily inventory checks. Maintained my quality customer service skills and food handlers' license.
- Part time
Customer Service Representative
2 Months- Provided support functions for office staff, and handled a multi-line phone system. Officiated all input of claims transactions, process payments, file closures, reserve adjustments, and open and close files as directed. Printed and mailed all correspondence and other clerical support as needed by adjusters.
- Summer temp
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
International/Contractor Wells Fargo Sales Specialist
5 Months- Inbound/Outbound sales specialist and welcome call sales specialist with the Consumer Financial Services team to provide direct consumer lending products to customers. Responsible for calling current Wells Fargo customers to provide the opportunity to enhance the customer's relationship by generating new lines of business credit while meeting all compliance and regulation guidelines. Maintain strong performance and sales goals and to include a professional knowledge of all financial products and services. Demonstrate excellent verbal and written team communication skills.
- Hired full-time July 2013 to December 2015
Education
Advanced Laser Technician, CMLT
Training included client consultations, skin analysis, European and basic facials back and body treatments. Client education, assisting in treatment plans and providing skin care regimens. Tesia High Frequency and galvanic modality training, reflexology, aromatherapy training, make-up applications, face and body waxing, eyebrow and eyelash tinting. Also included Microdermabrasion training.
Cosmetology-License
Arizona State Board of Cosmetology-License No. 30800379
Skills
Complaint resolution
CRM software proficiency
Customer relationship management
Customer service
Needs assessment
Sales support
Consultative selling
Inbound sales
Account retention
Product knowledge
References
References available upon request
Timeline
Retirement Services Specialist
Randstand/Vanguard
05.2026 - 08.2026Read More
Customer Care Professional
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08.2024 - CurrentRead More
Customer Service Representative
Carvana
07.2022 - 07.2024Read More
Customer Service Representative
Carecentrix Healthcare
06.2019 - 02.2021Read More
Beauty Advisor
Walgreens Drugs
07.2018 - 07.2022Read More
Meat Cutter
Wholefoods Market
04.2018 - 07.2018Read More
Reception coordinator
Arizona Italian Club
08.2016 - 04.2018Read More
Customer Service Representative
RepWest Insurance Company-U haul
06.2016 - 08.2016Read More
International/Contractor Wells Fargo Sales Specialist
Robert Half
02.2013 - 07.2013Read More
Artistic Beauty College
Cosmetology-License
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Advanced Laser Technician, CMLT
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