Pham Nguyen

Interpreting during customer service calls from government and private agencies

• Medicare, Medicaid, HRA, USICS
• Chase, US Bank, Wells Fargo
• Blue Cross Blue Shield, Healthnet, Aetna, United Healthcare
• American Family, Allstate, Statefarm

Delivering Medical, Legal, Community and Conference Interpreting/ Translating services.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.

• Answered incoming calls and directed them to the appropriate staff member or department.
• Greeted customers upon arrival, provided menus and took reservations.
• Managed customer inquiries in a courteous and efficient manner.
• Processed payments accurately and promptly using a POS system.

• Training and assisting CI's clients worldwide via telephone, emails, video calls
• Responding, troubleshooting client's problem; raising their interests into our service
• Researching into and representing about CI's clients and partners
• Learning about CI's platform and its place in the music industry
• Delivering training to new staff