Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Philip Brooks

Peoria

Summary

Accomplished Senior Technical Advisor and Field Service Technician with a proven track record at Day and Night Air Conditioning and Heating. Expert in troubleshooting, repair, and preventive maintenance, complemented by a strong aptitude for fostering customer relationships and mentoring teams. Achieved significant efficiency improvements and consistently exceeded client expectations through innovative solutions and a positive attitude.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Technical Advisor HVACR

Day and Night Air Conditioning and Heating
05.2014 - Current
  • Collaborated with cross-functional teams to deliver high-quality products within tight deadlines.
  • Mentored junior staff members, fostering a supportive environment for professional growth and development.
  • Ensured clear communication between stakeholders by translating complex technical concepts into easily digestible terms.
  • Consistently achieved project objectives within budgetary constraints through diligent financial management efforts.
  • Championed best practices in documentation, leading to an increase in team efficiency and consistency across projects.
  • Resolved escalated customer concerns promptly, maintaining a positive company image and fostering continued business relationships.
  • Streamlined processes by identifying redundancies and implementing necessary improvements.
  • Established strong relationships with clients, ensuring their satisfaction with delivered services and cultivating long-term partnerships.
  • Delivered exceptional results under tight time constraints while balancing competing priorities effectively.
  • Conducted regular training sessions for team members on new technologies or tools, keeping them up-to-date on industry developments.
  • Enhanced system performance by conducting comprehensive technical analyses and providing strategic recommendations.
  • Reduced downtime and increased efficiency through the implementation of proactive maintenance procedures.

Field Service Technician

AC by Jay Inc.
10.2006 - 05.2014
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Education

Associate of Science - HVACR Technologies

Grand Rapids Community College
Grand Rapids, MI
06-2006

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Technical troubleshooting
  • Positive attitude
  • Mechanical aptitude
  • Field repairs
  • Training and mentoring
  • Customer service
  • Preventive Maintenance
  • Technical support
  • Repair and installation
  • Power tools operation
  • Courteous and professional
  • Electrical troubleshooting
  • Schematic interpretation

Certification

  • NATE Certification: Air to Air heat pump svc and install

Gas Furnace, Air Distribution,

  • Master heat pump Certification
  • Universal EPA Certification
  • NCI Certification: Duct Design, Air Balancing and Distribution
  • NCI Certification: Combustion Analysis
  • Trane Tech II Certification

Timeline

Senior Technical Advisor HVACR

Day and Night Air Conditioning and Heating
05.2014 - Current

Field Service Technician

AC by Jay Inc.
10.2006 - 05.2014

Associate of Science - HVACR Technologies

Grand Rapids Community College

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Philip Brooks