Philip Janis
Mesa
Summary
Dynamic general manager with a solid track record in leading teams to deliver exceptional customer service. Skilled in implementing operational procedures that boost efficiency and maintain high standards while managing daily business operations.
Overview
12
12
years of professional experience
Work History
General Manager
WMM Taco Bell
Mesa
01.2021 - Current
- Managed daily operations to ensure smooth service at high-volume restaurant.
- Trained and developed staff to enhance performance and customer service skills.
- Implemented operational procedures to improve efficiency and consistency in service.
- Coordinated scheduling and staffing to meet peak demand hours effectively.
- Collaborated with marketing team on promotions to drive customer engagement and sales.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Team Leader
Walmart
Mesa
03.2020 - 12.2020
- Led team to ensure efficient store operations and exceptional customer service.
- Trained and mentored new staff on company policies and procedures.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented safety protocols to ensure a secure working environment.
- Collaborated with management to develop and execute promotional events.
- Monitored employee performance and provided constructive feedback regularly.
- Resolved customer concerns effectively while maintaining store reputation.
Chief Instructor
Victory Martial Arts
Mesa
01.2014 - 03.2020
- Developed and implemented training programs for various martial arts disciplines.
- Conducted regular evaluations of student progress and skill development.
- Mentored junior instructors to enhance their teaching techniques and effectiveness.
- Organized community events to promote martial arts and engage local residents.
- Maintained equipment and facilities to support optimal training conditions.
- Collaborated with management team in order to develop strategies for improving instructor quality.
- Maintained records of course completion and instructor certifications.
Education
High School Diploma -
Mesquite High School
Gilbert AZ05-2016
Skills
- Budget management
- Training and coaching
- Inventory control
- Consistently meet goals
- Effective communication
- Customer engagement
- Team leadership
- Risk mitigation
Affiliations
- Sword collector
- Animal lover
- Caretaker
Languages
English
Full Professional
German
Limited
Tagalog
Elementary
Spanish
Elementary
Accomplishments
- Black belt certified in martial arts
- Third place world champion
- Leadership certified in martial art legacy program
- Leadership certified for Taco Bell
Timeline
General Manager
WMM Taco Bell
01.2021 - Current
Team Leader
Walmart
03.2020 - 12.2020
Chief Instructor
Victory Martial Arts
01.2014 - 03.2020
High School Diploma -
Mesquite High School