Philip Paradise
Tempe,Arizona
Summary
Customer-oriented General Manager with many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Bloom Cannabis
12.2021 - 03.2022
- Managed a team of over 40 employees
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Regional Manager
Bloom Cannabis
02.2018 - 12.2021
- Established and maintained operational standards for 2 locations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
General Manager
Bloom Cannabis
03.2015 - 02.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Bloom Cannabis
06.2013 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lead Server Trainer
Wildfish Seafood
03.2011 - 05.2013
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Server
P.F. Chang's Bistro
08.2010 - 03.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Elephant Bar Restaurant
02.2009 - 08.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Biology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2008
Skills
- Food Plating and Presentation
- Customer Service
- Food and Beverage Management
- Staff Management
- Servsafe Certification
- New Employee Recruitment
- Staff Training
- Team Leadership
- Guest Relations
- Front of House Management
- Liquor Law Compliance
- Labor and Overhead Cost Estimation
Certification
Food Manager Certification From State Food Safety.
Issued Feb 16, 2022, Valid for 5 years
Snowboarding and Gardening
I enjoy Gardening When I can in the Summer heat and Grow Succulents. Avid Snowboarder and try to ride as much as possible in season.
Timeline
Kitchen Manager
Bloom Cannabis
12.2021 - 03.2022
Regional Manager
Bloom Cannabis
02.2018 - 12.2021
General Manager
Bloom Cannabis
03.2015 - 02.2018
Assistant Manager
Bloom Cannabis
06.2013 - 03.2015
Lead Server Trainer
Wildfish Seafood
03.2011 - 05.2013
Server
P.F. Chang's Bistro
08.2010 - 03.2011
Server
Elephant Bar Restaurant
02.2009 - 08.2010
Associate of Science - Biology
Maricopa Community Colleges - Mesa Community College
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