Phillip McMillin
Scottsdale,AZ
Summary
Dynamic and innovative, I am excelling at Arizona State University, enhancing student retention through culturally responsive coaching and spearheading initiatives. My blend of creativity, problem-solving, and exceptional teamwork, honed as a Student Success Coach and Server Assistant, showcases my ability to foster relationships and drive positive outcomes.
Overview
2
2
years of professional experience
Work History
Student Success Coach
Arizona State University, Tempe Campus
07.2023 - 12.2024
- Connected students with appropriate resources, including tutoring services, financial aid assistance, and mental health counseling.
- Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
- Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
- Assisted in the development of campus-wide initiatives aimed at boosting student retention and graduation rates.
- Developed strong rapport with students by actively listening to their concerns and needs, fostering a supportive learning environment.
Server Assistant
Cameron Mitchell Restaurants (Prime Social)
06.2023 - 08.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
Bachelor of Arts - Business Law
W.P Carey School of Business At Arizona State
Tempe, Arizona05-2026
Skills
- Patience and tolerance
- Collaboration and teamwork
- Networking and relationship building
- Creativity and innovation
- Resourcefulness and initiative
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
Timeline
Student Success Coach
Arizona State University, Tempe Campus
07.2023 - 12.2024
Server Assistant
Cameron Mitchell Restaurants (Prime Social)
06.2023 - 08.2024
Bachelor of Arts - Business Law
W.P Carey School of Business At Arizona State
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