PHILLIP SHAW
Litchfield Park
Summary
Dynamic team builder with a proven track record in training and developing future leaders to excel in their roles. Adept at driving results across diverse teams while maintaining a strong focus on customer satisfaction and operational excellence. Renowned for exceptional communication skills that foster trust and collaboration, enabling swift conflict resolution and significantly boosting team morale. Committed to creating a positive work environment that encourages growth, innovation, and high performance.
Overview
18
18
years of professional experience
Work History
Warehouse Operations Manager
Macy’s Global Logistics
Goodyear, AZ
01.2024 - Current
- Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
- Utilized warehouse management systems to track performance metrics and identify areas for process improvement.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishments.
- Led cross-functional teams in executing supply chain strategies to improve delivery performance.
- Streamlined logistics processes to enhance operational efficiency and reduce delays.
- Trained and mentored staff, fostering a culture of continuous improvement and operational excellence.
- Streamlined warehouse workflows, improving efficiency and reducing lead times for shipments.
- Coordinated cross-departmental communication to optimize logistics operations and resolve issues promptly.
Operations Supervisor
Macy’s Global Logistics
04.2020 - 12.2023
- Elevates team morale and productivity by delegating responsibilities to interested colleagues.
- Drives continuous improvement efforts by eliminating process inefficiencies in department.
- Communicates with other leaders to improve alignment between shifts.
- Navigates labor challenges associated with changes in retail landscape.
- Coach new hires through onboarding process while providing guidance and training to increase their skillsets.
- Promotes cross-training of colleagues to build deeper, well-rounded teams.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and operational protocols.
- Trained and mentored team members on best practices for efficient warehouse workflows.
- Coordinated logistics for inbound and outbound shipments, ensuring timely delivery to clients.
- Monitored performance metrics to identify areas for improvement and drive operational excellence.
- Collaborated with cross-functional teams to align warehouse operations with overall business objectives.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
Customer Service Supervisor
AutohausAZ
Phoenix, AZ
08.2018 - 03.2020
- Supervised customer service team to enhance service quality and resolve complex issues.
- Resolved escalated customer complaints by employing effective problem-solving techniques.
- Streamlined communication between departments to facilitate faster issue resolution.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Collaborated with management to develop strategies for operational efficiency and cost reduction.
Hotel Operations Supervisor
Marriott International, Inc.
Paradise Valley, AZ
04.2015 - 11.2018
- Transitioned from front desk associate to operations supervisor, managing staff and optimizing workflow processes.
- Cultivated a culture of authentic care, enhancing guest engagement metrics.
- Managed daily operational duties for outlet openings and closings to optimize workflow and enhance team performance.
- Analyzed business forecasts to create and adjust weekly scheduling for resource allocation.
- Efficiently managed budgets, controlling costs while delivering exceptional in-room dining services for optimal profitability levels without compromising quality standards.
- Provided in-depth support for property POS system, ensuring effective training and reprogramming solutions for various departmental functions.
- Organized special events catering within hotel rooms, showcasing excellent attention to detail and personalized customer care for memorable experiences.
Shipping and Receiving Manager
AutohausAZ
Tempe, AZ
09.2007 - 01.2015
- Transitioned from entry-level customer service representative to key contributor within a small family-owned business.
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Conducted assessments of warehouse procedures to pinpoint inefficiencies and improve overall service quality.
- Streamlined staff interviewing, hiring, scheduling, and training practices to minimize turnover rates.
- Facilitated cross-training program to cultivate talent and elevate team performance metrics.
- Commended for strong work ethic and ability to think critically in challenging situations.
- Oversaw bi-weekly inventory evaluations to ensure stock integrity and drive financial performance.
- Coordinated with vendors to ensure on-time product delivery and accurate billing processes.
Education
Business Administration And Management
UMass Global
06-2028
Certificate - Frontline Management Leadership
University of Denver
Denver, CO01-2022
Skills
- Expert Communicator
- Labor management
- Collaborative team management
- Inventory control
- Service-oriented background
- Warehouse Operations
- Project execution
- Proficient in MS PowerPoint
- Skilled in MS Office applications
- Relationship building
- Complex Problem-solving
- Staff training and development
Timeline
Warehouse Operations Manager
Macy’s Global Logistics
01.2024 - Current
Operations Supervisor
Macy’s Global Logistics
04.2020 - 12.2023
Customer Service Supervisor
AutohausAZ
08.2018 - 03.2020
Hotel Operations Supervisor
Marriott International, Inc.
04.2015 - 11.2018
Shipping and Receiving Manager
AutohausAZ
09.2007 - 01.2015
Business Administration And Management
UMass Global
Certificate - Frontline Management Leadership
University of Denver