PHOENIX PENA
Phoenix
Summary
Outgoing sales advisor proficient in upselling products and well-versed in matching customers with optimal solutions. Excellent listening skills with a persuasive communication style. Prepared to apply the skills and experience to take on the role at an established company.
Overview
2
2
years of professional experience
Work History
Sales Advisor
Best Buy Inc
Phoenix
11.2024 - Current
- Demonstrated product features and benefits to potential customers.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
Instructional Assistant
Washington Elementary School District
Phoenix
11.2024 - 05.2025
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
Cashier
BigLots
Phoeniz
07.2023 - 02.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Supported other departments within the store by providing assistance when needed.
- Provided excellent customer service by greeting customers and offering assistance.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Built and maintained positive working relationships with co-workers.
- Processed cash, check, and credit cards for customer purchases.
- Developed strong customer service skills by providing efficient and accurate service.
Education
High School Diploma -
Moon Valley High School
Phoeniz, USA05-2025
Some College (No Degree) -
Glendale Community College
Glendale, AZSkills
- Customer Service
- Cleaning and sanitizing
- Customer service excellence
- Work Ethic and Integrity
- Basic Math Competence
- Reliability
- Organizational Skills
- Time management skills
- Reliability and punctuality
- Excellent Communication
- Time management
- Team collaboration
- Problem solving
- Objection handling
- Sales strategies
- Sales background
- Upselling strategies
- Sales training
- Sales demonstration
Timeline
Sales Advisor
Best Buy Inc
11.2024 - Current
Instructional Assistant
Washington Elementary School District
11.2024 - 05.2025
Cashier
BigLots
07.2023 - 02.2024
High School Diploma -
Moon Valley High School
Some College (No Degree) -
Glendale Community College