Phu Huynh
Maricopa
Summary
Results-driven Manager with extensive experience in team leadership and client support at Caesars Entertainment. Proven ability to enhance service quality through data-driven decision-making and problem-solving strategies. Expertise in training staff to deliver exceptional dining experiences, improving customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Caesars Entertainment
09.2010 - Current
- Ensured compliance with health and safety standards, enhancing operational efficiency.
- Optimized labor costs through effective staff scheduling without compromising service quality.
- Cultivated team communication and collaboration during regular team meetings.
- Elevated food and service quality by managing daily operational efficiency.
- Executed staff recruitment, training, and supervision to enhance performance standards.
- Maintained accurate financial records by reconciling cash and credit transactions.
- Utilized customer feedback to implement improvements, enhancing overall dining experiences.
Head Server
Embassy Suites
05.2008 - 09.2010
- Elevated guest satisfaction by ensuring high-quality dining room operations.
- Enhanced server performance by training junior staff on menu and customer service.
- Coordinated with kitchen to ensure timely food delivery and quality presentation.
- Boosted seating efficiency by implementing effective table management strategies.
- Resolved guest complaints promptly, promoting positive dining experiences and repeat visits.
- Uphold cleanliness and safety through regular monitoring of dining areas.
Lead Server
Red Lion Hotels
08.2000 - 01.2005
- Enhanced customer satisfaction through exceptional service in busy dining settings.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Executed cash register operations, processing transactions with precision and efficiency.
- Onboarded new servers, educating them on menu details and service protocols.
- Maintained a clean and organized dining area throughout each shift.
- Managed multiple tables effectively, ensuring high-quality service without delays.
Education
Bachelor of Science - Business Administration And Management
University of Nebraska
NE05-2005
Skills
- Client support
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Certification
- Food Handler's Certificate
- ServeSafe
Languages
Vietnamese
Native or Bilingual
Timeline
Manager
Caesars Entertainment
09.2010 - Current
Head Server
Embassy Suites
05.2008 - 09.2010
Lead Server
Red Lion Hotels
08.2000 - 01.2005
Bachelor of Science - Business Administration And Management
University of Nebraska