Polad Ibrahimov
Baku
Summary
Resourceful Customer Support Representative known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer relationship management. Excel at communication, empathy, and active listening, ensuring positive experiences for all customers. Committed to resolving issues with speed and accuracy to maintain trust and loyalty.
Overview
4
4
years of professional experience
Work History
Gang Vape Shop
Director Manager
Baku
02.2021 - 12.2024
- Managed day-to-day operations of the department, including budgeting, scheduling, and staffing.
- Directed implementation of organizational policies and procedures in accordance with corporate goals.
- Identified areas for improvement within the organization and developed plans to address them.
PRO GAMING SOFTWARE LTD
Customer support representative
Warsaw
12.2023 - 05.2024
- Performed quality assurance checks on all customer support tickets handled.
- Monitored performance metrics related to customer satisfaction scores.
- Troubleshot technical problems using provided resources or third-party tools.
PIN-UP Global
Customer support representative
Baku
02.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Science - Managerial Economics
Baku Engineering University
Baku05-2023
Master of Science - International Business
WSB University
BakuSkills
- Customer Segmentation
- Sales strategy development
- Client Retention Strategies
- Customer Relations
- Sales proficiency
- Business Development
Languages
Azerbaijan
First Language
English
Upper Intermediate (B2)
B2
Turkey
Advanced (C1)
C1
Timeline
PRO GAMING SOFTWARE LTD
Customer support representative
12.2023 - 05.2024
PIN-UP Global
Customer support representative
02.2022 - 05.2023
Gang Vape Shop
Director Manager
02.2021 - 12.2024
Bachelor of Science - Managerial Economics
Baku Engineering University
Master of Science - International Business
WSB University
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