Polo Sanchez
Tempe
Summary
Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision, directing operations, and managing employees. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Polo’s Scottsdale Barbershop
Scottsdale
11.2015 - Current
- Managed daily operations of a busy Scottsdale barbershop.
- Supervised staff to ensure quality customer service and satisfaction.
- Developed marketing strategies to attract new clients and retain existing ones.
- Organized inventory and maintained supplies for barbering tools and products.
- Maintained cleanliness and organization of the work environment for safety standards.
- Established relationships with clients to foster loyalty and repeat business.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Banquet Server
Sanctuary Camelback Mountain Resort
Scottsdale
09.2013 - 07.2015
- Set up banquet spaces according to event specifications and guest preferences.
- Served food and beverages promptly to ensure guest satisfaction during events.
- Assisted in coordinating event logistics with kitchen and event planning teams.
- Maintained cleanliness of dining areas by clearing tables and resetting for new guests.
- Collaborated with team members to manage high-volume service during large events.
- Responded to guest inquiries and requests in a friendly, professional manner.
- Participated in post-event clean-up to restore banquet areas for future use.
- Greeted guests upon arrival and provided assistance throughout the event.
Server
Grimaldi's Pizzeria
Scottsdale
02.2008 - 09.2013
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash transactions accurately during busy shifts.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu knowledge and service standards.
- Took customer orders efficiently using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction.
Education
Trade School - Barber
Latin Style Barber College
Phoenix, AZ06-2013
Skills
- Business management
- Inventory management
- Staff supervision
- Client retention
- Problem solving
- Effective communication
- Team leadership
- Time management
- Employee training
- Quality assurance
- Staff training and development
- Client relationship management
- Hiring
Timeline
Owner/Operator
Polo’s Scottsdale Barbershop
11.2015 - Current
Banquet Server
Sanctuary Camelback Mountain Resort
09.2013 - 07.2015
Server
Grimaldi's Pizzeria
02.2008 - 09.2013
Trade School - Barber
Latin Style Barber College