Pradeepa Rangasamy

Client: Pine Labs

• Provided L2 support for gift card product and Woohoo mobile application.
• Delivered 24/7 operational support, including log analysis and build deployment.
• Monitored various gift cards and retail services, reporting daily activities.
• Utilized strong knowledge of Windows MSSQL for continuous application support.
• Conducted database and network connectivity checks for all projects.
• Managed severity 1 outages efficiently to minimize downtime.
• Analyzed daily transaction reports with SQL queries, investigating declined transactions.
• Handled deployments using Octopus tool, resolving technical deployment issues.

Client: Humana Health Insurance (CGX)

• Analyzed test cases to assess automation feasibility.
• Prepared test scripts for regression and smoke testing.
• Created user-defined functions within existing framework as required.
• Maintained over 12 module scripts, executing tests and sharing results.
• Reviewed automated test cases developed by junior team members.
• Executed automated test scripts and maintained corresponding results.
• Conducted test result analysis, generating and consolidating findings.
• Facilitated daily status calls and produced weekly and daily status reports on design and execution.

Client: World Vision

• Analyzed customer requirements, identifying issues and raising pertinent questions.
• Resolved issues within service level agreements through code and script fixes.
• Maintained and supported existing systems while facilitating ongoing development.
• Trained new team members in both functional and technical aspects of operations.

Client: Comcast

• Analyzed customer requirements and identified key questions and issues during discussions.
• Participated in requirement analysis phase to clarify project scope and objectives.
• Contributed to coding and development processes, ensuring timely feature implementation.