Praveen Hapugoda

Time-Critical Crew Management:

• Manage the time-sensitive departure and arrival processes for Flight and Cabin Crew, ensuring on-time performance while prioritizing safety and security.
• Make critical decisions based on key operational drivers like GCCA, IATA, ICAO, and Company regulations, always upholding the integrity of the operation.

Incident Response Leader:

• Lead the crew management response for all flight and non-flight-related incidents, including disruptive passengers, severe weather, medical emergencies, diversions, natural disasters, political instability, and world events.
• Provide timely Situation Reports /Incident Reports to senior stakeholders, while offering appropriate support (both welfare and operational) to affected crew members.

Disruption Mitigation:

• Take charge of managing disruptions caused by aircraft incidents, minimizing the impact on operations, crew, and direct reports.
• Maintain effective communication with Network Operations Centre (NOC), Airport Operations, Local Authorities, Business Support Units, and other relevant stakeholders.

Subject Matter Expert (SME):

• Offer immediate input on crew-related matters, including performance issues, welfare concerns, unplanned hotel changes, delays, and any other operational or human factor/welfare challenge.

Reporting and Continuous Improvement:

• Generate daily shift reports outlining activities, incidents, achievements, and improvement opportunities.
• Identify potential issues, recurring discrepancies, and service failures.
• Present recommendations with supporting evidence to drive positive change within the department

• Ensure all JC airlines flights are crewed according to the SSCA regulatory and company requirements and ensuring safety and proactively addressing the crew fatigue
• Ensure crew planning & tracking staff is fully conversant with SSCA and company requirements
• Plan flight and cabin crew cadre requirements for cost effective flight pairings based on the flight schedule structure in consultation with schedules planning and advice timely cadre recruitment
• Plan allocation of annual training and leave for flight and cabin crew considering the published flight schedule for better crew optimization
• Manage, guide and supervise the production of monthly crew rosters from planning to daily operations
• Monitor and adjust the available crew resources capacity and plan Flight/Cabin crew training and leave allocation according to contractual obligations
• Provide effective performance management, in order to ensure that desired goals and objectives are achieved, and knowledge of staff is developed through appropriate training
• Holds the responsibility of updating crew management system and all administrative functions
• Coordinate with Operations Control Centre/Overseas Stations/Marketing and monitor daily flight movements to ensure smooth flow of operations
• Handle flight disruptions in cost effective way and direct tracking & planning staff to achieve departmental objectives.

• Crew roster planning in accordance with CAA - Sri Lanka regulations
• Covering tracking daily operations in AOCC as Acting Duty Manager
• Handle all duty calls (24x7 IVR system)
• Crewing system (Sabre), system administrator
• Experience in Sabre crew controls, schedules planner, trip planner and vacation planner
• Represented technical evaluation committee as Subject-matter expert - New Crew Management system
• On behalf of crew planning and resource management department
• Evaluated Below, New Crew Management System Onsite Product Demos: AIMS, Lufthansa, Fujitsu, ARMS, Sabre
• Cooperated to New Crew Management system, proof of concept (Test Run/ familiarization program): AIMS, Lufthansa, Fujitsu, ARMS, Sabre.

• Managed a team of customer coordinating staff
• Helped to develop a customer service policy for the organization
• Handled face to face enquires from customers
• Handle and resolve customer complaints/inquiries via e-mail or phone in a timely and accurate manner.