Precious L. Rodriguez
Tucson
Summary
Customer service professional with strong background in team management and client relations. Known for seamless collaboration and achieving high-performance outcomes. Consistently adapts to evolving business needs while ensuring top-tier customer support. Proficient in conflict resolution and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative Manager
Southern Arizona Vet Specialty and Emergency
04.2019 - Current
- Led team in delivering exceptional customer service experiences in high-pressure environments.
- Developed and implemented training programs to enhance staff performance and knowledge.
- Set performance goals, and motivate the team to meet service standards.
- Analyzed customer feedback to identify service improvement opportunities and implement solutions.
- Track metrics such as response time, resolution rate, and customer feedback.
- Serve as a liaison between front desk staff, medical teams, billing, and management.
Customer Service/ Payoffs Specialist
Chemical Bank
03.2018 - 03.2019
- Responsibilities:
- Analyzing customers' Mortgage, Installment, Business, and Personal loans, including disbursements.
- Preparing Payoff statements in a timely manner keeping up with the department's SLA.
- Customer service: Provide internal and external assistance in a professional manner. Handling checks, running proof, verifying data, and performing many other job duties.
- Developed and implemented operational workflows to enhance efficiency across banking processes.
- Streamlined customer service protocols, improving client satisfaction and response times.
Credit Bureau & Compliance Specialist
Chemical Bank
07.2016 - 03.2018
- Evaluating client's credit data and financial statements in order to determine the degree of risk involved in lending money to them.
- Analyze customer loans.
- Have to use good judgement when clearing customer's delinquencies or late marks on their credit reports along with following the company's guidelines.
- Process Customer Bankruptcy filing by coding their accounts in our system.
Barista / Café Server
Barnes & Noble
10.2013 - 07.2015
- Provide world-class customer service by delivering timely and friendly cafe service.
- Prepare and serve drinks and food in accordance with health code and cafe standards.
- Maintain cashiering and inventory standards, monitor waste logs and consumption, and adhere to discount and return policies.
- Assist in any area of the store when necessary; including receiving, cash wrap, information desk and specialty areas.
- Help orient new cafe servers, ensuring a smooth acclimation to the store and our bookselling culture.
Barista / Café Server
Barnes & Noble
04.2013 - 10.2013
- Provide world-class customer service by delivering timely and friendly cafe service.
- Prepare and serve drinks and food in accordance with health code and cafe standards.
- Maintain cashiering and inventory standards, monitor waste logs and consumption, and adhere to discount and return policies.
- Assist in any area of the store when necessary; including receiving, cash wrap, information desk and specialty areas.
- Help orient new cafe servers, ensuring a smooth acclimation to the store and our bookselling culture.
Education
High School Diploma -
American Home School
01.2014
Skills
- Customer service management
- Team leadership
- Performance analysis
- Training program development
- Credit risk analysis
- Compliance auditing
- Innovation skills
- Marketing
- Excellent communication
- Computer skills
- Reliability
Certification
AZVMA Professional Veterinary Team Member
Interests
Horseback riding, fashion, staying involved in my community to make it better for everyone and challenging myself to take risks and grow.
Timeline
Customer Service Representative Manager
Southern Arizona Vet Specialty and Emergency
04.2019 - Current
Customer Service/ Payoffs Specialist
Chemical Bank
03.2018 - 03.2019
Credit Bureau & Compliance Specialist
Chemical Bank
07.2016 - 03.2018
Barista / Café Server
Barnes & Noble
10.2013 - 07.2015
Barista / Café Server
Barnes & Noble
04.2013 - 10.2013
High School Diploma -
American Home School