Precious Valencia
Phoenix
Summary
Customer-focused professional with 5+ years of experience in high-volume, sales-driven environments. Proven ability to build strong client relationships, exceed sales goals, and manage daily operations. Skilled in communication, conflict resolution, and multitasking—bringing a results-driven approach to leasing, resident relations, and property management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Porch Arcadia
Phoenix
09.2022 - Current
- Delivered exceptional customer service in a high-volume environment, serving 100+ guests per shift
- Consistently exceeded daily sales targets ($1,000+), demonstrating strong sales and upselling abilities
- Built rapport quickly with guests, increasing repeat business and customer loyalty
- Handled 75+ daily transactions with accuracy using POS systems and cash management procedures
- Resolved customer concerns professionally, maintaining a positive experience
Server/Barista/Bartender
JoJo Coffeehouse
Scottsdale
06.2021 - 03.2023
- Bartender; Obtained liquor license since 2020-present, mixology, measuring ingredients, alcohol monitoring.
- Made the cocktail list for brunch specials.
- Server: Enthusiastic customer service, ability to resolve conflict, provided information of menu, held my position of top 3 servers by upholding the highest total sales of the day, quickly and accurately delivering orders, and helping maintain a clean environment throughout the restaurant.
Bartender, ASM
Smooth Brew Cafe
Phoenix
05.2019 - 06.2021
- Supervised daily operations including staffing, scheduling, and inventory management
- Trained and onboarded new employees, improving team efficiency and service quality
- Created promotional events and specials that increased revenue by 3–5% per event
- Managed cash handling, closing procedures, and operational reporting
- Developed cocktail menus and promotions to drive sales and customer engagement
Skills
- Customer Relationship Management (CRM mindset)
- Sales & Upselling / Closing Techniques
- Client Engagement & Retention
- Conflict Resolution & Problem Solving
- Scheduling & Time Management
- Cash Handling & Financial Accuracy
- Team Leadership & Training
- Property Tours & Client Consultations (transferable experience)
- Administrative & POS Systems
Certification
- ServSafe Food Handler
- Arizona Learn2Serve On Premises Title 4 Liquor License
Accomplishments
- Awarded Employee of the Year and Employee of the Quarter multiple times
- Designed and hosted revenue-generating events, increasing overall business profit
- Consistently ranked as a top-performing sales employee
Socials
Instagram: @preciousxval
Timeline
Server/Bartender
Porch Arcadia
09.2022 - Current
Server/Barista/Bartender
JoJo Coffeehouse
06.2021 - 03.2023
Bartender, ASM
Smooth Brew Cafe
05.2019 - 06.2021