Summary
Overview
Work History
Education
Skills
Driving license
Personal Information
Languages
Awards
Timeline
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Prem Khatiwoda

Prem Khatiwoda

Sales and Customer service specialist
Abu Dhabi

Summary

Dedicated Customer Service professional with over 9 years knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Specialist

Etisalat UAE
Abu Dhabi
8 2016 - Current
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Completed 200+ new orders per day with 98% accuracy and consistently high customer satisfaction scores.
  • Delivered exceptional customer service experiences by maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.

Sales Executive

Etisalat UAE
Abu Dhabi
02.2013 - 08.2016
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Completed re-registration project as team for Abu Dhabi region with 95% accuracy before deadline.
  • Successfully completed campaigns within time frame that increased brand awareness like "My number, My Identity"
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.

Retail Sales Executive

UFO Fashion Store
Kathmandu
02.2011 - 10.2012
  • Maximized sales by promoting highest standards of customer care and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained detailed knowledge of section merchandise, ensuring promotions and fast selling lines are featured.
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Strengthened store reputation by providing exceptional service, maintaining clean environment, and addressing customer concerns quickly.

Education

Bachelor in Business studies (BBS) - Marketing

Tribhuvan University
Kathmandu
06.2008 - 05.2012

Higher Secondary Education -

Council of HSE Manipur
Manipur, India
03.2005 - 05.2007

High School leaving Certificate -

Central Board of Secondary Education (CBSE)
Manipur, India
02.2005 - 07.2005

Skills

Teamwork

Problem Solving

Leadership

Critical thinking and problem solving

Communication Skills

Microsoft Office

Negotiation

Customer service excellence

Customer Relationship Management (CRM)

Sales Support

Tracking and Documentation

Driving license

UAE driving license

Personal Information

  • Date of Birth: 11/04/89
  • Nationality: Nepali
  • Marital Status: Married

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Intermediate (B1)
Nepali
Bilingual or Proficient (C2)

Awards

  • Exemplary Performance Award, Etisalat, 11/01/18
  • Exemplary Performance Award, Etisalat, 12/01/19

Timeline

Sales Executive

Etisalat UAE
02.2013 - 08.2016

Retail Sales Executive

UFO Fashion Store
02.2011 - 10.2012

Bachelor in Business studies (BBS) - Marketing

Tribhuvan University
06.2008 - 05.2012

Higher Secondary Education -

Council of HSE Manipur
03.2005 - 05.2007

High School leaving Certificate -

Central Board of Secondary Education (CBSE)
02.2005 - 07.2005

Customer Service Specialist

Etisalat UAE
8 2016 - Current

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Prem KhatiwodaSales and Customer service specialist