PRINCESS YOUNG
Phoenix
Summary
Extensive experience in optimizing operational efficiency and enhancing customer satisfaction through effective communication and proactive problem-solving. Proficient in dispatching, phlebotomy and medical office administration, demonstrating a strong attention to detail and adherence to safety standards. Committed to leveraging leadership skills and innovative strategies to drive seamless service delivery and foster collaborative environments.
Overview
12
12
years of professional experience
Work History
Dispatcher
Transdev
Phoenix, AZ
09.2022 - Current
- Coordinates with divisions and clients on service issues, improving on-time performance.
- Documents incidents in CleverCAD, ensuring comprehensive service records.
- Uses resources to resolve challenges, maintaining high safety standards.
- Collaborates on service capacity and detours, optimizing operational efficiency.
- Fostered effective communication among Bus Operators and city departments, enhancing teamwork and ensuring seamless service delivery.
- Implemented proactive measures to address service interruptions, leading to improved on-time performance and increased customer satisfaction.
Phlebotomist
Sonora Quest Laboratories
Phoenix, AZ
05.2021 - 07.2022
- Collect blood samples ensuring accuracy and patient comfort, improving lab efficiency.
- Maintained precise records, reducing sample errors and enhancing data accuracy.
- Collaborated with healthcare teams, fostering a supportive environment for patient care.
- Resolved sample collection challenges, ensuring timely and reliable test results.
Dispatcher/customer Service
AAA Phoenix Dispatch
Phoenix, AZ
08.2019 - 07.2021
- Coordinated driver schedules for timely service, enhancing efficiency and customer satisfaction.
- Utilized dispatch software to optimize route management, reducing service delays.
- Monitored service completion times, ensuring adherence to projected schedules.
- Communicated delays to members promptly, maintaining transparency and trust.
Military
United States Marine Corps
Yuma, AZ
09.2013 - 09.2018
- Managed admin tasks, ensuring compliance and accuracy in equipment audits.
- Executed equipment audits, minimizing downtime and boosting mission efficiency.
- Maintained records, ensuring seamless communication and protocol compliance.
- Analyzed data to identify maintenance needs, extending equipment lifespan.
- Collaborated with teams to streamline logistics, improving resource allocation.
- Maintained precise administrative records, ensuring compliance with military protocols and enabling effective communication across units.
Education
Bachelor of Science - CRIMINAL JUSTICE
Grand Canyon University
Phoenix, AZ02-2027
Phlebotomy
Pima Medical Institute
Phoenix, AZ04-2020
Emergency Medical Technician
Paradise Valley Community College
Phoenix, AZ12-2018
Skills
Time management
Medical Office Experience
Administrative experience
Conflict Resolution
Supervising experience
Clerical experience
Team Leadership
Customer service
Microsoft Outlook
Laboratory Experience
Data entry
Phone etiquette
Organizational skills
Computer operation
OSHA/HIPA compliance
Attention to detail
Languages
English
Timeline
Dispatcher
Transdev
09.2022 - Current
Phlebotomist
Sonora Quest Laboratories
05.2021 - 07.2022
Dispatcher/customer Service
AAA Phoenix Dispatch
08.2019 - 07.2021
Military
United States Marine Corps
09.2013 - 09.2018
Bachelor of Science - CRIMINAL JUSTICE
Grand Canyon University
Phlebotomy
Pima Medical Institute
Emergency Medical Technician
Paradise Valley Community College