PRISCILA RODRIGUEZ
Mesa
Summary
Experienced Claims Representative Associate with substantial background in processing and managing insurance claims. Strengths include effective communication, problem-solving skills, and ability to interpret complex insurance policies. Previous work has led to improved claim processing procedures and enhanced customer satisfaction through prompt resolution of issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Representative Associate
Anytime Auto Glass & Tint
Phoenix
02.2025 - Current
- Processed claims for auto glass repairs and replacements efficiently.
- Communicated with clients to gather information and clarify claim details.
- Collaborated with technicians to schedule appointments for service completion.
Delivery Driver
UPS
Phoenix
10.2023 - Current
- Get assigned a route everyday and I get to deliver anywhere from 20 stop up to 120 stops a day. I work by myself all day
Distribution Technician
Biotelemetry a Philips Company
Phoenix
12.2021 - Current
- Receive and upload heart monitors patients have sent back with information.
- Also, scanning diaries with written information.
- Clean and kit devices as well.
Electrical Panel Wire Installer
Nvenvt
10.2020 - 02.2021
- Stripped wires to install and run them through electrical panel boxes.
- Utilized equipment and completed routine tasks.
Patient Care Advocate
Alliance RX Walgreens Prime
07.2019 - 05.2020
- Developed rapport with patients to facilitate smooth and quality care.
- Helped with care, coverage, and payment responsibilities.
- Collaborated with patients to appeal insurance decisions and with providers to resolve problems.
- Explained policies, procedures, and services.
Head Start Teacher
Beautiful Oasis
11.2016 - 06.2018
- Assisted students in following daily schedule and activities, with personal hygiene, and in development of living and behavioral skills.
- Accompanied, assisted, and monitored students as needed.
- Provided evaluations of needs/problems for students.
- Monitored students in group and/or individual settings.
- Maintained records and communicated with parents.
Credit Card Collections Specialist 1
JPMorgan Chase & Co
Phoenix
07.2016 - 04.2017
- As a Specialist I in Collections, I received a mix of inbound and outbound calls while collecting on overdrawn or past due accounts.
- Worked in a call center environment that required 100% phone-based customer interaction.
- Excellent communication, negotiation, and decision-making skills.
- Communicate with customers in a metrics-driven environment.
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
- Ownerships of each customer interaction while treating them with respect and responding with empathy.
- Work both independently and in a team environment.
- Abides by all applicable regulatory and departmental practices and procedures.
Education
Certificate -
Carrington College
Academy With Community Partners
Mesa, AZSkills
- Strong listening and communication skills
- Interpersonal skills
- Organization
- Professionalism
- Multi-tasking
- Knowledge of medical terminology
- HIPPA compliance
- Patient confidentiality
- Accuracy
- Computer literacy
- Medisoft
- Microsoft products
- Commercial driving
- Driving
- Customer service
- Typing
- Claims processing
- Customer documentation
- Data entry accuracy
- Client communication
- Issue resolution
- Problem solving
- Attention to detail
- Empathy in service
- Claims documentation
Certification
Driver's License, 03/01/22, 11/01/38, Expiration date is 2057. Already have a DOT card.
Timeline
Claims Representative Associate
Anytime Auto Glass & Tint
02.2025 - Current
Delivery Driver
UPS
10.2023 - Current
Distribution Technician
Biotelemetry a Philips Company
12.2021 - Current
Electrical Panel Wire Installer
Nvenvt
10.2020 - 02.2021
Patient Care Advocate
Alliance RX Walgreens Prime
07.2019 - 05.2020
Head Start Teacher
Beautiful Oasis
11.2016 - 06.2018
Credit Card Collections Specialist 1
JPMorgan Chase & Co
07.2016 - 04.2017
Certificate -
Carrington College
Academy With Community Partners