Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PRISCILLA LANE

LEUPP

Summary

Dynamic leader with a proven track record at NAVAJO NATION DALTCS, adept in strategic planning and team building. Excelled in enhancing operational efficiency and customer satisfaction through innovative solutions and effective coaching. Skilled in Microsoft Suite and relationship building, achieving significant improvements in staff performance and service delivery.

Overview

31
31
years of professional experience

Work History

Supervisor

NAVAJO NATION DALTCS
10.2017 - 09.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Volunteer Voter Registrar for community.


  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Utilized DAARS system for Data Collection.
  • Client assessment for eligibility.
  • Advocated for clients of potential services and benefits.
  • Reconcile and compile data for stakeholders.

Account Maintenance Specialist

NAVAJO NATION TOLANI LAKE CHAPTER
06.2005 - 03.2014
  • Provided account oversight, validating practices and verifying contract compliance.
  • Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
  • Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Examined financial statements and records to collect important details and verify calculations.
  • Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
  • Investigated and resolved inquiries with billing and invoicing.
  • Worked well in a team setting, providing support and guidance.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Volunteer Voter Registrar for community.

INDEPENDENT LIVING COORDINATIO /Assistant Deputy Director

ASSIST! to INDEPENDENCE
03.1999 - 06.2005
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered quality case management practices, leading to improved clients service outcome.
  • Case management for individuals with special needs birth to elderly on Tribal communities.
  • Conducted ADA Assessments.
  • Collaborated and network with local school districts, home based services for compliance.
  • Abide by all stakeholders applicable policies, practice and procedures.
  • Interacted well with customers to build connections and nurture relationships.

EARLY INTERVENTION COORDINATOR

HOPI TRIBE EARLY INTERVENTION PROGRAM
01.1994 - 03.1999
  • Offered guidance and support to families of children with disabilities or developmental challenges.
  • Conducted child assessments during intervention visits.
  • Utilized diverse approaches in teaching, technology, and behavior modification.
  • Implemented tracking tools to evaluate successes and areas in need of improvement.
  • Enhanced knowledge by attending training and adopting new technologies.
  • Liaised with teachers and doctors to maintain cohesive collaboration regarding child's goals and challenges.
  • Assessed and documented student progress with established goals.
  • Collaborated with teachers to assess needs, set objectives, and discuss strategies.
  • Gathered, organized, and analyzed data on student needs and progress.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Documented data and completed accurate updates to case records.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Education

High School Diploma -

FLAGSTAFF HIGH SCHOO
Flagstaff, AZ
05-1982

Skills

  • Schedule development
  • Task delegation
  • Documentation and reporting
  • Team building
  • Decision-making
  • Inventory control
  • Attention to detail
  • Processes and procedures
  • Performance management
  • Conflict resolution
  • Safety protocols
  • Customer service
  • Analytical thinking
  • Verbal and written communication
  • Policy enforcement
  • Staff discipline
  • Operations management
  • Relationship building
  • Microsoft suite experience

Languages

NAVAJO
Native or Bilingual

Timeline

Supervisor

NAVAJO NATION DALTCS
10.2017 - 09.2024

Account Maintenance Specialist

NAVAJO NATION TOLANI LAKE CHAPTER
06.2005 - 03.2014

INDEPENDENT LIVING COORDINATIO /Assistant Deputy Director

ASSIST! to INDEPENDENCE
03.1999 - 06.2005

EARLY INTERVENTION COORDINATOR

HOPI TRIBE EARLY INTERVENTION PROGRAM
01.1994 - 03.1999

High School Diploma -

FLAGSTAFF HIGH SCHOO

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