Priscilla Segoviano
Phoenix
Summary
Skilled in compassionate communication and conflict resolution, I leveraged these abilities at UMOM Halles to enhance client safety and satisfaction. My adeptness in document filing and public speaking significantly contributed to operational efficiency and advocacy.
Passionate professional with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
8
8
years of professional experience
Work History
Shelter Advocate
UMOM Halles
Phoenix
10.2020 - Current
- Maintained accurate records and documented client data in company
- Distributed informational pamphlets about available resources throughout the community.
- Worked closely with shelter staff to ensure a safe environment was maintained at all times.
- Collaborated with local law enforcement to ensure that victims were safe during emergency situations.
- Maintained detailed records of client interactions in accordance with agency policy.
- Provided crisis intervention and advocacy services to survivors of domestic violence, sexual assault, and stalking.
- Advised clients on housing options, such as shelters or transitional housing programs for those fleeing an abusive situation.
- Engaged in continuous professional development to stay informed on advocacy best practices and emerging issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Provided guidance and support to residents during their stay at the shelter.
- Advised residents on available community resources such as housing options, employment opportunities.
- Distributed meals to residents according to dietary restrictions or requirements.
- Assisted with intake process, including interviewing clients and collecting relevant information.
- Ensured compliance with all health regulations within the facility.
- Performed administrative duties such as answering phone calls, responding to emails, filing paperwork.
- Organized and managed client files, ensuring all documentation was up-to-date and accurate.
- Provided crisis intervention counseling when needed.
Preschool Aide
Madison Rose Lane Elementary school
Phoenix
01.2020 - 10.2020
- Ensured that each child had enough time for physical activity each day through outdoor play or organized activities.
- Assisted with the planning of age-appropriate activities for children in a preschool setting.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Instructed students on usage and care of equipment to prevent injuries.
- Maintained safe, clean and constantly supervised play environment.
- Provided emotional support to students and communicated any issues or concerns to the teacher.
- Assisted with or led story time by reading books to children.
- Observed individual students' progress in order to identify areas of improvement or areas of strength.
- Distributed pencils, paper, textbooks and workbooks to students.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Prepared educational materials needed for lessons and activities.
- Took class attendance and recorded absences.
- Observed student performance and recorded academic and attendance.
- Monitored student behavior in order to maintain a safe environment for everyone involved.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Supported lead teacher with daily classroom activities.
- Assisted with implementation of approved lesson plans and daily classroom schedule.
- Supervised students outside classroom during recess, lunch and breaks.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Assisted teachers with preparing reports on student performance throughout the year.
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Maintained daily records of activities, behaviors, meals, and naps.
- Attended staff meetings in order to stay informed about changes within the school system.
- Helped children learn basic skills such as counting, colors, shapes, reading readiness.
- Supervised children both indoors and outdoors, ensuring their safety at all times.
- Organized and labeled student materials when setting up classrooms.
The Arizona Mentor
Caregiver
Phoenix
07.2017 - 04.2019
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Recorded client status progress and challenges in logbooks and reports.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized oral medications for clients following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Education
High School Diploma -
North High School
Phoenix, AZ05-2004
Graduate Certificate -
ACE Program
Phoenix05-2004
Skills
- Communication Skills
- De-escalation techniques
- Document filing
- Communication and interpersonal skills
- Conflict resolution strategies
- Public speaking
- First aid and CPR training
- Compassionate communication
- Basic first aid
- Conflict de-escalation
- Customer service
- problem solve
- Client intakes
Timeline
Shelter Advocate
UMOM Halles
10.2020 - Current
Preschool Aide
Madison Rose Lane Elementary school
01.2020 - 10.2020
The Arizona Mentor
Caregiver
07.2017 - 04.2019
High School Diploma -
North High School
Graduate Certificate -
ACE Program