Priya Cuevas
Phoenix
Summary
I am passionate about teamwork and getting connected and starting new relationships, on a career path to becoming an essential member of a strong team dedicated to great service achievements. Broadaning knowledge and skills to further advancement opportunities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Pet Care Manager
Paw Commons Pet Resort
Phoenix
04.2023 - 07.2025
- Developed and implemented training techniques for new staff members in accordance with company policies and regulations.
- Ensured compliance with state and federal regulations pertaining to animal welfare, safety, licensing requirements.
- Supervised and managed pet care team members to ensure quality customer service and safety standards were met.
- Monitored inventory levels of food, supplies, and medications, placing orders as required.
- Communicated regularly with customers to answer questions about their pets' needs or provide updates on their progress.
- Ensured the facility was properly maintained by scheduling periodic cleaning services.
- Resolved conflicts between customers or staff members in a timely fashion using effective communication techniques.
- Handled emergency situations involving pets in a calm, professional manner while taking appropriate action according to established protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Externship Student
Sun Valley Medical
Sun City
06.2022 - 07.2022
- I learned the system eClinicalWorks preparing claims for patients, new patient information. Coding and billing, facility Charge posting, Facility payment posting, verification and eligibility for patients insurance, and verification for doctors patient schedules.
Nutrition Services
Providence Sacred Heart Children's Hospital
Spokane
12.2019 - 05.2021
- Prepare meals for specific dietary needs of patients, delivered trays efficiently, communicated closely with dietitian for individuals designated as high risk, stocked supplies, trained new employees
Assistant Teacher
Giggling Guest Child Care
Spokane
06.2015 - 08.2018
- Taught students foundation skills, communicated with parents to maintain students progress and schedule meetings, kept detailed records of behavioral, academic, social and emotional growth, distributed quarterly progress assessments and milestone reports, encouraged positive interactions and used conflict resolution skills, established safe play environment.
Animal Caretaker
SpokAnimal
Spokane
09.2009 - 04.2011
- Greeted customers and offered immediate assistance, positive behavior training and dog walking, washed, groomed, exercise and behavior monitoring, as well as other regular care tasks, trained new employees and volunteers
Education
Medical Billing and Coding -
Carrington College
PhoenixAssociate of Arts -
Spokane Falls Community College
SpokaneCosmetology -
Paul Mitchell
Spokane ValleyDiploma -
Washington State Learning Organization
SpokaneSkills
- Ability to Work in a Team
- Microsoft PowerPoint
- Communication Skills
- Ability to Multitask
- Time Management
- Microsoft Office
- Teamwork
- Computer Skills
- Adaptability
- Communication
- Fast Learner
- Highly organized and efficient
- Medical Billing Software
- Customer Service
- EClinicalWorks System
- Employee training
- Customer service
- Team leadership
- Time management
- Problem solving
- Staff supervision
- Leadership qualities
- Patience and tolerance
Timeline
Pet Care Manager
Paw Commons Pet Resort
04.2023 - 07.2025
Externship Student
Sun Valley Medical
06.2022 - 07.2022
Nutrition Services
Providence Sacred Heart Children's Hospital
12.2019 - 05.2021
Assistant Teacher
Giggling Guest Child Care
06.2015 - 08.2018
Animal Caretaker
SpokAnimal
09.2009 - 04.2011
Medical Billing and Coding -
Carrington College
Associate of Arts -
Spokane Falls Community College
Cosmetology -
Paul Mitchell
Diploma -
Washington State Learning Organization