Py Yang
Phoenix
Summary
Results-oriented professional with a solid background in event management and team supervision. Skilled in logistics coordination, customer service, and training. Committed to driving operational efficiency and delivering memorable experiences through strategic planning and effective stakeholder communication.
Overview
7
7
years of professional experience
Work History
Event Manager
Grand Canyon Education
Phoenix
01.2025 - Current
- Coordinated logistics for events including venue selection and vendor management.
- Planned and executed event schedules to ensure seamless operations.
- Collaborated with cross-functional teams to align event goals and strategies.
- Managed budgets to maintain cost-effective event planning practices.
- Developed promotional materials to enhance event visibility and attendance.
- Facilitated communication between stakeholders, vendors, and participants during events.
- Oversaw on-site event execution ensuring adherence to timelines and quality standards.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Organized venues, budgets, guest lists, catering, and event timelines.
Team Leader
Chic-Fil-A
Green Bay
03.2022 - 02.2024
- Supervised team members during peak service hours to ensure efficiency.
- Trained new staff on customer service standards and operational procedures.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
Crew Leader
McDonald's
De Pere
06.2019 - 05.2021
- Supervised crew members during peak hours for efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Coordinated daily shift schedules to ensure adequate staffing levels.
- Monitored food safety practices to maintain quality and hygiene standards.
- Assisted in inventory management and stock replenishment processes.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Ensured compliance with health regulations and company policies during operations.
Education
BBA - Business Management
Grand Canyon University
Phoenix, AZ04-2028
High School Diploma -
Bay Port High School
Howard, WI06-2023
Skills
- Customer service
- Team leadership
- Employee training
- Project management
- Time management
- Problem resolution
- Equipment maintenance
- Inventory management
- Effective communication
- Verbal and written communication
- Team management
- Safety guidelines
- Task prioritization
- Project planning
- Work task assignments
- Onboarding and training
- Issue troubleshooting
- Multitasking Abilities
Languages
English
Full Professional
Hmong
Full Professional
French
Limited
References
References available upon request.
Timeline
Event Manager
Grand Canyon Education
01.2025 - Current
Team Leader
Chic-Fil-A
03.2022 - 02.2024
Crew Leader
McDonald's
06.2019 - 05.2021
BBA - Business Management
Grand Canyon University
High School Diploma -
Bay Port High School