QashamAli Aliyev
Baku
Summary
Seasoned Restaurant Manager with a proven track record at QashamAli Aliyev, enhancing operational efficiency and customer satisfaction. Expert in kitchen oversight and menu development, adept at team leadership and performance optimization. Excelled in recruitment and training, significantly improving service quality and team skills.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
SAMIR QARALOV
Moscow
08.2022 - 03.2024
- Updated computer systems with new pricing and daily food specials.
Restaurant Manager
BORIS IVANOV
Moscow
06.2020 - 05.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Restarurant Manager
ANDREY YURIYEVIC
Moscow
11.2018 - 04.2020
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Updated computer systems with new pricing and daily food specials.
- Created new menu items based on customer feedback and industry trends.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved conflicts among employees in an effective manner.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Exceeded customer satisfaction by finding creative solutions to problems.
Supervisor
SAID ADIGOZALOV
Azerbaijan
06.2015 - 08.2018
- Collaborated with other departments to coordinate workflow processes between teams.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
Supervisor
ZAUR XANBABAYEV
Azerbaijan
05.2013 - 05.2015
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Directed and supervised team of 15 employees in daily operations.
Education
Bachelor of Arts - Finance And Monitoring
University of Financeal Laws
Russia ,Makhackala Dagestan05-2018
Skills
- Restaurant operations management
- Kitchen oversight
- Recruitment
- Menu development
- TIPS certified
- Trained in performance and wage reviews
Languages
Russian
First Language
English
Intermediate (B1)
B1
Timeline
Restaurant Manager
SAMIR QARALOV
08.2022 - 03.2024
Restaurant Manager
BORIS IVANOV
06.2020 - 05.2022
Restarurant Manager
ANDREY YURIYEVIC
11.2018 - 04.2020
Supervisor
SAID ADIGOZALOV
06.2015 - 08.2018
Supervisor
ZAUR XANBABAYEV
05.2013 - 05.2015
Bachelor of Arts - Finance And Monitoring
University of Financeal Laws
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