Quentin Laesch
Buckeye
Summary
Versatile Operations Manager adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
PetSmart
08.2023 - Current
- Created cross functional relationships across the company's supply chain. Including merchandizing, vendors, distribution centers, and carriers.
- Responsible for change management within the distribution center & supply chain network.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove the successful execution of numerous events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
DC Operations Manager
PetSmart
03.2023 - 08.2023
- Established positive and effective communication amongst teams and organization leadership, reducing miscommunications and missed deadlines.
- Assisted in hiring processes as well as associate & leader performance evaluations, conducting reviews and administering disciplinary actions as needed
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
DC Services Manager
PetSmart
06.2022 - 03.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored key performance metrics to identify areas for improvement.
Operations Manager
PetSmart
03.2021 - 05.2022
- Established positive and effective communication amongst teams and organization leadership, reducing miscommunications and missed deadlines.
- Assisted in hiring processes as well as associate & leader performance evaluations, conducting reviews and administering disciplinary actions as needed
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Operations Supervisor
PetSmart
09.2018 - 03.2021
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Effectively communicate with peers and associates to align with our company goals.
- Developed other leaders and associates to help achieve their career goals.
- Motivated and trained employees to maximize team productivity.
Education
Bachelor of Science - Business Administration
Northern Illinois University
DeKalb, Illinois05.2018
Associate of Science - Business Administration
Illinois Valley Community College
Oglesby, Illinois05.2016
Skills
- Problem Solving Leadership
- Data Entry Warehouse Management System
- Leadership
- Problem Solving
- Logistics expertise
- Team management
Timeline
Assistant General Manager
PetSmart
08.2023 - Current
DC Operations Manager
PetSmart
03.2023 - 08.2023
DC Services Manager
PetSmart
06.2022 - 03.2023
Operations Manager
PetSmart
03.2021 - 05.2022
Operations Supervisor
PetSmart
09.2018 - 03.2021
Bachelor of Science - Business Administration
Northern Illinois University
Associate of Science - Business Administration
Illinois Valley Community College
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