Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quentin Laesch

Buckeye

Summary

Versatile Operations Manager adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

PetSmart
08.2023 - Current
  • Created cross functional relationships across the company's supply chain. Including merchandizing, vendors, distribution centers, and carriers.
  • Responsible for change management within the distribution center & supply chain network.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove the successful execution of numerous events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

DC Operations Manager

PetSmart
03.2023 - 08.2023
  • Established positive and effective communication amongst teams and organization leadership, reducing miscommunications and missed deadlines.
  • Assisted in hiring processes as well as associate & leader performance evaluations, conducting reviews and administering disciplinary actions as needed
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

DC Services Manager

PetSmart
06.2022 - 03.2023


  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Monitored key performance metrics to identify areas for improvement.

Operations Manager

PetSmart
03.2021 - 05.2022
  • Established positive and effective communication amongst teams and organization leadership, reducing miscommunications and missed deadlines.
  • Assisted in hiring processes as well as associate & leader performance evaluations, conducting reviews and administering disciplinary actions as needed
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Operations Supervisor

PetSmart
09.2018 - 03.2021
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Effectively communicate with peers and associates to align with our company goals.
  • Developed other leaders and associates to help achieve their career goals.
  • Motivated and trained employees to maximize team productivity.

Education

Bachelor of Science - Business Administration

Northern Illinois University
DeKalb, Illinois
05.2018

Associate of Science - Business Administration

Illinois Valley Community College
Oglesby, Illinois
05.2016

Skills

  • Problem Solving Leadership
  • Data Entry Warehouse Management System
  • Leadership
  • Problem Solving
  • Logistics expertise
  • Team management

Timeline

Assistant General Manager

PetSmart
08.2023 - Current

DC Operations Manager

PetSmart
03.2023 - 08.2023

DC Services Manager

PetSmart
06.2022 - 03.2023

Operations Manager

PetSmart
03.2021 - 05.2022

Operations Supervisor

PetSmart
09.2018 - 03.2021

Bachelor of Science - Business Administration

Northern Illinois University

Associate of Science - Business Administration

Illinois Valley Community College
Quentin Laesch