Quenton Orozco
Phoenix
Summary
Analytical professional with extensive experience in Risk & Compliance operations at Uber Technologies. Expertise in identifying workflow inefficiencies and facilitating communication among internal teams to drive accurate resolutions. Proven track record of delivering results in high-volume environments through strong problem-solving skills and attention to detail. Committed to enhancing cross-team coordination and implementing continuous operational improvements.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Risk & Compliance Specialist III
Uber Technologies Inc.
Phoenix
08.2024 - Current
- Reviewed and analyzed compliance cases to ensure adherence to Canadian regulations and Uber policy.
- Identified workflow inefficiencies and proposed process improvements.
- Collaborated with cross-functional teams to resolve escalations and improve onboarding processes.
- Maintained service level agreements through effective coordination of team activities.
- Applied data-driven decision making to identify issues and recommend solutions that enhanced compliance output.
Owner, Operator, and Manager
ReallyBaked
01.2021 - Current
- Analyzed sales, shipping, and customer data in Shopify and Excel to identify trends and measure performance.
- Developed and executed marketing strategies across social media and events to enhance brand visibility.
- Designed visual and written content, including product photography and promotional materials, ensuring brand consistency.
- Created an Excel-based pricing and order tool for partners to project costs, enhancing communication efficiency.
- Managed all business operations, encompassing budgeting, content creation, and campaign performance analysis.
Senior Fraud Analyst
SiteMatrix
Phoenix
01.2021 - 01.2023
- Directed a team of analysts in the design and execution of sophisticated fraud detection algorithms, reducing fraudulent transactions by 35%. Collaborated with IT and legal departments to enhance data security measures, resulting in a marked decrease in security breaches. Conducted detailed forensic analyses to trace sources of major fraud incidents, leading to the successful resolution of complex cases.
Education
Associate’s Degree - General Studies
Mesa Community College
Mesa, AZ05-2017
Skills
- Attention to Detail
- Operational Efficiency
- Analytical Thinking
- Process Improvement
- Data-driven decision making
- Compliance analysis
- Cross-Functional Collaboration
- Customer-Centric Problem Solving
- Time Management
- Compliance Oversight
- Documentation review
- Compliance protocols
- Reporting skills
- Problem-solving
- Task prioritization
- Safety compliance
Certification
Coursera: Relationship Management & Business Development
Timeline
Risk & Compliance Specialist III
Uber Technologies Inc.
08.2024 - Current
Owner, Operator, and Manager
ReallyBaked
01.2021 - Current
Senior Fraud Analyst
SiteMatrix
01.2021 - 01.2023
Associate’s Degree - General Studies
Mesa Community College