Matthew Louie

• Configured hardware, devices, and software to set up work stations for employees.
• Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Command Defense Health Agency IT Operations Manager

• Oversaw installation and implementation of Military Health System's Genesis for two healthcare facilities.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Optimized network efficiency by monitoring system performance and proactively addressing potential issues.

Information Technology Officer

• Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
• Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Coordinated emergency response efforts during critical incidents on the range, minimizing injuries and damage.
• Collaborated with other Range Safety Officers to develop best practices for safe operations.
• Directed safety protocols and daily range operations.

• Handled high-pressure situations calmly, maintaining professionalism at all times.
• Organized front desk area to maintain a professional and welcoming appearance for guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.