Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rabija Alickovic

Tucson

Summary

Experienced professional with a training, recruitment, mediation, and employee development background. Experienced in managing hiring processes, onboarding, and performance management through strategic organizational skills, and balancing employee engagement to drive success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Relations Coordinator

State Farm
08.2023 - Current
  • Built partnerships with diverse internal teams and sales and operations departments to streamline processes.
  • Developed strong relationships with clients through consistent follow-ups and personalized attention.
  • Assisted with policy inquiries and ensured each customer was educated about current and potential coverages.

Training and Development Manager

Tilly's
03.2023 - 08.2023
  • Analyzed KPIs to address hiring needs and cater to current and future trends.
  • Assessed developmental needs to create training programs to align with productivity and business objectives.
  • Streamlined onboarding processes, ensuring new hires were equipped with the necessary skills for success in their roles.

Service Writer

Volkswagen
10.2021 - 03.2023
  • Followed standard requirements to ensure that all information was presented to the customer
  • Delegated jobs to 10+ technicians to ensure seamlessness and quality.
  • Exhibited proficiency in using computer systems for data entry and retrieval purposes.

Store Manager

Hollister/Abercrombie & Fitch
10.2017 - 10.2021
  • Implemented a trickle-down strategy of training.
  • Analyzed KPIs to set a daily, weekly, monthly, and quarterly goals.
  • Coordinated schedules and payroll in a weekly manner, with a standard of a two week out schedule to maintain flexibility with any changes.
  • Promoted open communication channels to address employee concerns.

Education

Bachelor of Arts (B.A.) - Psychology

University of Arizona
Tucson, AZ
12-2024

Skills

  • Customer Relations
  • Hiring
  • Proficiency in Computer Systems
  • Training and Development
  • Payroll
  • Flexibility
  • Applicant interviewing
  • Candidate sourcing
  • Industry research
  • Performance tracking
  • Decision-making
  • Conflict resolution

Languages

Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual

Certification

  • Property and Casualty Insurance License
  • Life and Health Insurance License

Timeline

Customer Relations Coordinator

State Farm
08.2023 - Current

Training and Development Manager

Tilly's
03.2023 - 08.2023

Service Writer

Volkswagen
10.2021 - 03.2023

Store Manager

Hollister/Abercrombie & Fitch
10.2017 - 10.2021

Bachelor of Arts (B.A.) - Psychology

University of Arizona

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Rabija Alickovic