Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Burns

Globe

Summary

Dynamic leader with a proven track record at APEX CONSTRUCTION, enhancing team productivity and customer satisfaction by over 20%. Expert in strategic planning and conflict resolution, blending exceptional decision-making and relationship-building skills to drive business success. Skilled in operations management and customer service, consistently achieving and surpassing goals.

Overview

2020
2020
years of professional experience

Work History

Manager

APEX CONTRUCTION
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

Promotional Brand Ambassador

Hollister.Co
  • Displayed exceptional knowledge of products and services, enhancing credibility when presenting to potential customers.
  • Promoted multiple brands concurrently while maintaining unique messaging for each campaign consistently.
  • Managed inventory at promotional events, ensuring sufficient stock levels were available for optimal success rates.
  • Cultivated positive relationships with clients, resulting in increased customer loyalty and satisfaction.
  • Represented the organization professionally at trade shows, conferences, or other industry gatherings while promoting the brand effectively.
  • Trained new Brand Ambassadors on company guidelines and best practices, ensuring consistent representation across all promotions.
  • Assisted in the development of promotional materials such as brochures or display banners, ensuring accurate communication of key messaging and branding elements.
  • Enhanced consumer interest by organizing interactive events and product demonstrations.
  • Identified opportunities for cross-promotion with complementary brands, maximizing exposure and generating added value for both parties.
  • Increased event attendance by utilizing social media platforms to promote upcoming activations effectively.
  • Built long-lasting partnerships with key influencers and industry professionals, increasing overall brand reach within target markets.
  • Adapted quickly to changing market conditions or trends, adjusting promotional tactics as necessary for continued success.

Promotions Team Member

Miller Lite and MGD
  • Maintained a professional appearance while representing clients'' brands, fostering credibility and trust among consumers.
  • Delivered exceptional results under tight deadlines by remaining focused on objectives and adapting quickly to changing circumstances.
  • Maximized event attendance by utilizing social media platforms to create buzz around upcoming promotions.
  • Enhanced team productivity by providing training and guidance to new team members.
  • Collaborated with marketing department for the successful implementation of promotional campaigns.
  • Provided valuable feedback regarding the effectiveness of various promotional tactics to inform future strategy development.
  • Established and maintained positive relationships with customers.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.
  • Educated customers on product features and answered questions regarding product use.
  • Increased sales by effectively communicating product benefits.
  • Communicated product value, quality, and style to educate and entice potential customers.

Caregiving Manager

WS PERSONAL HOMECARE
  • Maintained safe and secure environment for staff, residents and guests by following established safety standards.
  • Delegated assignments to appropriate individuals based on skills, roles and interests.
  • Increased staff retention by creating a supportive work environment and offering professional development opportunities.
  • Responded effectively to emergency situations, coordinating with caregivers and relevant agencies to ensure clients'' safety and wellbeing.

Supervisor of Operations

Ashby Constuction
05.2019 - 02.2020

Education

Diploma -

Thunderbird Highschool
Phoenix, AZ
05.2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Goal setting
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Project management
  • Sales techniques
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Marketing
  • Business administration
  • Performance evaluations
  • Workforce management

Timeline

Supervisor of Operations

Ashby Constuction
05.2019 - 02.2020

Manager

APEX CONTRUCTION

Promotional Brand Ambassador

Hollister.Co

Promotions Team Member

Miller Lite and MGD

Caregiving Manager

WS PERSONAL HOMECARE

Diploma -

Thunderbird Highschool
Rachael Burns