Rachael Cruz

As a Business Development Executive, I work with Google Cloud Platform to provide innovative and scalable solutions for businesses of all sizes and industries. I am knowledgeable in Google Cloud fundamentals and have a proven track record of generating leads, building relationships, and closing deals. I research and identify industries that align with Google Cloud and Workspace solutions, utilizing various channels (cold calling, email, social media, events) to generate qualified leads. I assess the potential of leads based on their needs, budget, and decision-making process while building rapport & pipeline, nurturing leads through the sales funnel, and coordinating with sales representatives.

Similar to Google, at Adobe, I researched and identified industries that aligned with Adobe solutions, utilizing various channels (cold calling, email, social media, events) to generate qualified leads. I helped build lucrative rapport and pipeline and nurtured leads through the sales funnel.

At Facebook, I was a strategic partner for clients seeking to leverage Facebook's advertising platform's potential. I crafted comprehensive Facebook marketing strategies tailored to each client's specific goals and target audience. MI specialized in meticulous audience identification and continued refinement, ensuring ads reached the most relevant users based on demographics, interests, and behaviors. Building on this foundation, I designed, launched, and optimized compelling ad campaigns. I designed engaging creatives and copy that resonated with target audiences and drove desired results, such as increased traffic, leads, or sales. I also help maximized client success by managing ad budgets effectively, ensuring a positive return on investment (ROI).

Achieved high sales performance by handling up to 100+ customer inquiries daily, providing exceptional product knowledge and closing deals. Demonstrated strong leadership by mentoring and coaching sales team members, conducting team huddles, and developing training materials. Successfully de-escalated customer complaints, fostering positive customer relationships and driving customer satisfaction. Actively contributed to process improvement initiatives by identifying system inefficiencies and collaborating with management to implement solutions. Represented the company as a T-Voice representative, contributing to system enhancements and customer experience improvements while traveling across the U.S. for T-Voice solution oriented conventions.

At Hyundai, I held two very different positions in just one year.

As a Case Manager, I provided comprehensive vehicle information and support to customers. Managed customer complaints and compliments, escalating concerns as required.

Conducted in-depth investigations of vehicle incidents, including faulty airbag deployments. Processed warranty claims, buyback requests, and customer reimbursements.

As a Blue Link Specialist, I managed Blue Link service activation and upgrades. I helped troubleshoot and resolve customer service interruptions through remote system diagnostics. I helped to provide training and knowledge transfer to cross-functional teams. At the height of this position, I was on the team which provided emergency response services, including GPS location tracking, dispatching emergency services, and customer support during crises.