Rachel Begay
Ganado
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Insurance Verification Specialist
Select Rehabilitation
10.2024 - Current
- Conduct insurance verification both online and over the phone, perform data entry tasks efficiently, respond to email inquiries from treating facilities, familiar with Net Health software.
Massage Therapist
Massage Envy
08.2023 - 02.2024
- Performed various types of massage, including enhancements, using professional techniques in a clinical setting, greeted clients and prepared tables, conducted SOAP charting.
Patient Account Representative I
Honor Health
02.2023 - 03.2023
- Conducted electronic claims submission and insurance verification, submitted appeals and reconsiderations, reviewed medical records and followed up on claims, performed accounts review and adjustments, familiar with Epic software.
Massage Therapist
Massage Envy
01.2020 - 02.2022
- Performed various types of massage, including enhancements, using professional techniques in a clinical setting, greeted clients and prepared tables, conducted SOAP charting.
Patient Account Representative
Sage Memorial Hospital
01.2018 - 01.2020
- Conducted electronic claims submission, including Worker’s Compensation, Medicare secondary, and commercial claims, followed up on claims and performed payment posting, reviewed and adjusted accounts, verified insurance and processed refund requests, reviewed medical records and confirmed appointments, managed chart requests and faxing, familiar with Direct Data Entry (DDE), Meditech, Gaffey, and Dentrix.
Voucher Examiner
Tsehootsooi Medical Center
11.2015 - 12.2016
- Followed up on submitted insurance claims, reviewed medical records and verified insurance, posted adjustments to accounts, familiar with Electronic Health Record (EHR), Direct Data Entry (DDE), and Resource and Patient Management System (RPMS).
Patient Account Representative
Sage Memorial Hospital
06.2010 - 11.2015
- Reviewed patient accounts and verified insurance, managed billing and followed up on insurance claim submissions, processed refund requests and posted payments and adjustments to accounts, confirmed and scheduled patient appointments, handled patient registration, correspondence, and release of information, checked claims through DDE (Direct Data Entry) and PC-ACE for Medicare, familiar with Meditech and Dentrix.
Front Desk Receptionist
Calavar Family Physicians
09.2009 - 04.2010
- Completed a 160-hour externship utilizing educational training, diagnosed doctor’s notes and performed patient charting, conducted insurance verification and collections, posted individual patient transactions and insurance payments, managed electronic submission of transactions and insurance follow-up, handled patient registration and scheduled appointments, performed charting and faxing, familiar with Medware by Sage.
Massage Therapist
Back 2 Massage
03.2009 - 08.2009
- Greeted clients and handled incoming calls, scheduled and confirmed appointments, conducted individual massage sessions ranging from 30 minutes to 2 hours, prepared tables and performed various types of massage techniques.
Massage Therapist & Chiropractic Assistant
Advanced Chiropractic and Wellness Center
02.2008 - 02.2009
- Assisted chiropractor in client treatments, handled phone calls and scheduled appointments, performed charting and office functions, including billing, conducted individual massage sessions and chair massages, engaged in marketing activities and verified insurance.
Massage Therapist, Extern
The Bryman School Massage Clinic
01.2008 - 02.2008
- Completed a 120-hour externship using professional massage therapy techniques in a clinical setting, greeted clients and handled incoming phone calls, confirmed appointments and managed laundry, prepared tables and performed SOAP charting and filing, conducted various types of massage techniques.
Education
Bachelor of Science - Health Administration
University of Phoenix
Online03-2025
Diploma Awarded - Esthetician Program
Avalon School of Cosmetology-Mesa
Mesa, AZ07-2020
Diploma Awarded - Medical Billing and Coding
The Bryman School of Arizona
Phoenix, AZ12-2009
Diploma Awarded - undefined
Ganado High School
Ganado, AZ05-2004
Skills
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Eligibility determination
- Insurance billing
- Electronic medical records
- Medical terminology
- Claims processing
Certification
- State of Arizona Licensed Massage Therapist
- Alpha Beta Kappa National Honor Society
Timeline
Insurance Verification Specialist
Select Rehabilitation
10.2024 - Current
Massage Therapist
Massage Envy
08.2023 - 02.2024
Patient Account Representative I
Honor Health
02.2023 - 03.2023
Massage Therapist
Massage Envy
01.2020 - 02.2022
Patient Account Representative
Sage Memorial Hospital
01.2018 - 01.2020
Voucher Examiner
Tsehootsooi Medical Center
11.2015 - 12.2016
Patient Account Representative
Sage Memorial Hospital
06.2010 - 11.2015
Front Desk Receptionist
Calavar Family Physicians
09.2009 - 04.2010
Massage Therapist
Back 2 Massage
03.2009 - 08.2009
Massage Therapist & Chiropractic Assistant
Advanced Chiropractic and Wellness Center
02.2008 - 02.2009
Massage Therapist, Extern
The Bryman School Massage Clinic
01.2008 - 02.2008
Diploma Awarded - undefined
Ganado High School
Diploma Awarded - Medical Billing and Coding
The Bryman School of Arizona
Diploma Awarded - Esthetician Program
Avalon School of Cosmetology-Mesa
Bachelor of Science - Health Administration
University of Phoenix