Rachel Beltran
Phoenix
Summary
Open to learning new challenges and succeeding!
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Az Pain Doctors
Phoenix, AZ
10.2024 - 01.2025
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient inquiries and concerns, providing timely and accurate information.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Relayed messages to Drs. Regarding pharmacy fills and STAT (EMERGENCY) messages.
- Follow up concerns regarding referrals
CSR transportation scheduling
Modivcare
Phoenix, AZ
03.2022 - 01.2024
- Scheduled transportation for stretchers,wheelchair patients 70-100 calls daily
- Arranged transportation to admit, transfer or discharge patients.
- Created reimbursement numbers for gas mileage
Office care specialist
Pals
Phoenix, AZ
07.2021 - 02.2022
- Billing, scheduling, dispatch city calls, inbound calls, sales, face to face customer service.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Met with over families to plan funerals by discussing service options and needs.
Collections Representative
Convergent Outsourcing
01.2018 - 03.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Entered client details and notes into system for interdepartmental access and review.
Office Manager
Universal Driving School, LLC.
Phoenix, AZ
10.2011 - 10.2017
- Filing, billing, taxes, scheduling, training, payroll, inventory, web management, student records, data entry, transporting, calls inbound and outbound
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZ05.2010
No Degree - Medical Billing&Coding
Arizona College
Glendale, AZ11.2026
Skills
- Software Proficiency Microsoft-PowerPoint,Excel,Word,QB
- Data Entry
- Recordkeeping
- Computer Skills
- Customer Service
- Organizational Skills
- Attention to Detail
- Friendly, Positive Attitude
- Time Management
- First Aid/CPR
- Excellent Communication
Knowledge Of
Medical Billing&Coding
Medical Terminology/Anatomy
Coding System ICD-10-CM/ HCPCS
CMS.GOV
EOB/COB
Medicare-
PAR VS NON PAR
MUEs NCCI edits
CMS-1500 Claim form
Timeline
Patient Care Coordinator
Az Pain Doctors
10.2024 - 01.2025
CSR transportation scheduling
Modivcare
03.2022 - 01.2024
Office care specialist
Pals
07.2021 - 02.2022
Collections Representative
Convergent Outsourcing
01.2018 - 03.2021
Office Manager
Universal Driving School, LLC.
10.2011 - 10.2017
High School Diploma -
Carl Hayden High School
No Degree - Medical Billing&Coding
Arizona College